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How to shop online

Buying online is very easy!

 

Discover how to get inspired and buy online in a quick and easy way. All of our items are at your fingertips with just one click.

Buy online or through IKEA Inspire.


Steps for buying online

1

Browse through www.IKEA.pr

You'll find all our range. Thousands of items in different colours and sizes so you get inspired and choose the one you like best.

 
2

Add them to your shopping cart

Choose the items you want to buy and add as many as you like to your shopping cart.

 
3

Register and choose how to receive your purchase

When you're ready, click on the “make purchase” button. Register filling out a brief form, you can choose if you want to receive your purchase home or pick it up yourself at your IKEA store or point.

 

We’ll notify you via SMS and/or email when your purchase has arrived to your IKEA Point, afterwards you’ll have 48 hours to pick it up. Remember to bring your purchase receipt.

After this period we cannot guarantee that your purchase is at your IKEA Point and could be returned. We want to be part of your home… we’re waiting for you!

4

Payment method

Choose the payment method you prefer. You can choose between paying with a bank card or through Teleordering.


You can do it yourself, but you don’t need to

Choose from all of our services.

 

Personal online shopper

Chat live with one of our personal assistants for a customised attention. Contact with an online personal assistant

 

Delivery service

You cannot take your furniture home? We'll bring them to your home or office. Once you make your online purchase, the transport company will call you to set a delivery date. View shipping rates

 

Assembling services

Sometimes it's good to have someone help you assemble your furniture. We'll be pleased to help you.

 

Trust us

All our items are covered by an up to 25 years guarantee. Consult our guarantee site to know more

 

Returns policy

Do you need to return something from your order? Do not worry, we offer a comfortable returns system

 

Other services

Do you need extra help? We are determined to improve day by day and make your shopping experience easier. That is why we put at your disposal a variety of services to complete your online experience.


FREQUENT ASKED QUESTIONS

PRICES

  • Are the online prices the same as at the Pick up Point?
    If they are the same, the price is the same on the web, your IKEA Inspire app, the IKEA point or the IKEA Puerto Rico catalogues.
  • Can I take advantage of the promotions I have seen at the web of the pick up point?
    Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.

ORDER

  • How can I know the status of my order?
    You can know where your purchase is by heading to "Log in" on the top of the home page. Then access My account > My orders. Also, we'll keep you informed of each process through SMS or email. If you prefer o you need additional information, get in contact with customer relations by calling: 787-750-4532
  • Can I add items to a order that I have already placed?
    Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.
  • Can I add services to my online order?
    Yes, you can request all the services you need. You have delivery, assembling, measuring and kitchen installation services at your disposal. click here to see the rates. By the end of your online purchase, we'll call you to arrange the details of the services requested and make the payment.
  • How can I contact IKEA for details about my order?
    We are available from 9:00 AM to 9:00 PM through your personal web shopper or calling 787-750-4532 or in the contact section
  • Who stores my personal information?
    In fulfilment of that stipulated in the Organic Law 15/1999 of the 13th of December, concerning Protection of Personal Data, as customer of SARTON PUERTO RICO LLC. you can exercise your rights of access, rectification, cancellation and objection at any time, communicating in writing to:
    SARTON PUERTO RICO LLC.
    Ramal PR 887
    Barrio Martín González Industrial
    Park lote 1, Carolina,
    Puerto Rico – 00987
  • What is the guarantee of the products?
    IKEA’s items have up to 25 years guarantee. Click here for more information.

PICKING UP AT THE STORE OR HOME DELIVERY

  • What happens if I'm not at home when they bring my order?
    The transport company will leave you a notice and coordinate a new home delivery, according to the delivery timeliness
  • How much time does it take to bring my order home?
    We will deliver your order as of 24 to 48h once the order has been placed. The delivery date will depend on your residence area. Click here for more information.
  • If I chose to pick up at the IKEA point, when can I go to pick it up? Does it have any cost?
    This service is completely free. If you have purchased online and you choose picking up at the IKEA Point, you can pick up your order from 24 to 48 hours. We'll send you can email and SMS to confirm the delivery and explain where you should go to pick up your purchase.

PAYMENT

  • What payment methods are available for online purchases?

    Payment with card: This option will allow you to close the online purchase process, using a payment server of Elavon so that all transactions are made under a secure conection. You will be able to pay your puchases with the credit or debit card you want, Visa, MasterCard, ATH.

    By phone: In this case our IKEA Contact Centre department will get in contact with you to formalise the purchase and coordinate the delivery as well as to inform you of the status of your order. For more information you can get in contact with our IKEA Contact Centre service through the email address telepedidos.pr@ikea.pr

    All transactions will be performed under a safe connection that guarantees the confidentiality of all your data. Financed payment: You can finance your purchases with the Beyond® FirstBank credit card. Click here for more information

  • Is it safe to use my credit card to make the payment?
    Yes. All transactions will be done under a save connection that will guarantee the confidentiality of all your data.

EXCHANGES AND RETURNS

  • What happens if my order arrives with damages?
    The customer is accountable for checking the goods upon home delivery. Changes or exchanges of faulty items will be admitted during the validity period of the guarantee from the date of purchase, being SARTON PUERTO RICO LLC. responsible for the shipping expenses, to the IKEA store. You should get in contact with us through our email callcenter@ikeasi.com or calling 787 750 4532 providing the details of the product, receipt, as well as the damage it suffers. Once we have received the information, we’ll indicate the way to proceed.
  • Can I return my order or a specific item?

    The items purchased ONLINE on www.ikea.pr can be exchanged and returned at our IKEA Points.

    If you are not entirely satisfied with your purchase, service or quality of the product or simply changed your mind, return the unused item in the original packaging within 90 days with your receipt. Once we receive the merchandise in our stores and after checking the state thereof we will proceed to refund your money in the same method of payment as the original payment.

    Please note delivery fees are not refundable if the merchandise is returned.

    The return of the items will not incur expenses as long as the items are handed in at the Warehouse or IKEA Point where they were picked up.

    Returns or exchanges of defective items or incorrect deliveries will be accepted, being SARTON PUERTO RICO LLC., who will take charge of the delivery expenses, to the IKEA store.

    To make a return, send us an email to telepedidos.pr@ikea.pr o call 787 750 IKEA (4532).

    Es imprescindible la presentación de la factura para todos los cambios y devoluciones.

    If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages.

    We're very sorry, but we can't accept the returns of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that have been used, without their original packaging or if the original package has been opened.

    We cannot accept returns of fabrics, plants and other customised products or products bought in the As Is area or from display.

    The change or return of faulty items will be accepted within the validity period of the guarantee from the date of purchase, being SARTON PUERTO RICO LLC. who will take charge of the delivery expenses to the IKEA store.

    A partir de los primeros 30 días de la fecha de facturación el IGIC no es reembolsable ni acreditable por cambio de opinión.

    Click here for more information

  • Can I cancel my order once it's been placed?
    The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.
  • What can I do if one of the items I have received is incorrect?
    If you're not completely satisfied with the products, return the product without being opened inside its original package alongside with the receipt, before 90 days. It's essential to present the receipt for all returns and exchanges. Click here for more information.

Contact us

By phone

 

787 750 IKEA (4532)

From 9:00 A.M. to 9:00 P.M. everyday.

By videochat

 

Chat live with one of our personal assistants for a customised attention. Contact with an online Personal Assistant

Send us your question

 

If you prefer, you can also contact us by sending your question through a form and we'll answer you as soon as possible. Use the contact form