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Parcel Delivery service

Parcel delivery service with home delivery for your online orders.

Prices

The cost of the service is $ 8.95. You can buy and receive home all the items you want which have the symbol

Delivery time

Delivery from the 31st of March

You can follow the status of your purchase in your www.IKEA.pr account

Parcel service conditions

Please, make sure to fill in your mobile phone number and email in the order details.

The delivery company will make two delivery attempts and, if it does not finally happen, your order will be returned to your IKEA Ponce, Bayamón or Escorial Point (according to the purchase origin). In case you come to pick up your purchase at the IKEA point, the amount paid for the parcel service will not be refunded.

In the event that 15 days have passed since your order is available for delivery, and the order has not been delivered for cause not attributable to us, we will understand that you wish to desist from the purchase and we will consider it solved. Therefore as a consequence of the contract resolution, we will refund all payments received from you, excluding the delivery expenses.

All orders are subject to product availability. If there were any difficulties in terms of product supply or if there were no items in stock, we will call you to refund the amount or change the item.

Returns policy:

Deberás ponerte en contacto con nosotros por medio de nuestro correo electrónico atencionalcliente@ikea.pr o llamando al (787)750-4532 facilitando los datos del producto, así como el daño que sufre. Una vez recibida la información te indicaremos la forma de proceder.

The refund will be made as soon as possible and in any case, within the 14 business days after the item was returned. The replacement of the item will be, depending on the geographical location, no later than in 10 business days, as long as the item is available right away.

The amounts payed for those products returned due to damage or faults, when proved that the damage exists, will be entirely refunded, including the delivery expenses.

The refund will be effective through the same payment method used to pay for the purchase.


IKEA will make exceptions in cases of returns and their corresponding penalties, when the norms previously indicated are not fulfilled.

Por favor, consulta aquí la información sobre la política de Garantías de artículos IKEA .

Abandoned and lost products

If during 30 days IKEA has any abandoned or lost item in its possession and it has not been claimed, IKEA could have it at its disposal