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Guarantees

General Terms and Conditions

What does this guarantee include?

The scope of the guarantee for each product is described with each product.

Duration of the limited guarantee

Each guarantee lasts the number of years stablished with each product starting on the date in which it was purchased.

What will IKEA do to correct the problem?

IKEA will examine the product and decide if it’s covered under the guarantee. IKEA will then decide if the defective product can be repaired or replaced it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring in any additional expenditure. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement.

Guarantee Conditions

The guarantee is valid starting on the date of purchase at IKEA. It is required to show the receipt as proof of purchase.

Exclusions

The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees does not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guarantees do not cover consequential or incidental damages.

Care instructions

To be able to rely on this guarantee you need to follow the specific care instructions of each product.

You will find all care instructions at your IKEA store.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

How to communicate with us if you need our services: Contact your local IKEA store

You will find the address and telephone number in this IKEA catalogue and here.

Prices valid in Dominican Republic until August 31st, 2017. Although we always keep our prices low, we reserve the right to change any item from stock and in general to modify prices depending on the currency fluctuation. We ensure that the information contained in this catalog is correct and IKEA is not liable for any typographical errors, and also some items may vary in color or size. Does not include cost for any additional services (Delivery, sewing, measurement, assembly).

Specific products conditions

SEKTION kitchen systems
25 years guarantee

What is covered under this limited guarantee?

This guarantee is only applicable in domestic use and covers faults in materials and manufacturing of the kitchen systems SEKTION.

This guarantee covers the following parts of the kitchen system SEKTION:

  • Frame structures (except VADHOLMA, TUTEMO and TORNVIKEN)
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • SEKTION legs

Products without guarantee of 25, 10 or 5 years:

  • Fronts and cover panels.
  • Cornices/moldings, plinths, strips and cover strips.
  • Worktops (except LILLTRÄSK)
  • Sinks
  • UTRUSTA wire basket
  • FÖRVARA drawers
  • TUTEMO open cabinets

APPLIANCES
5 years Guarantee

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which kitchen appliances are covered by this guarantee?

The year (5) of guarantee is valid for all of IKEA kitchen appliances and covers the faults in materials and manufacturing.

What is not covered by the guarantee?

  • Requests to correct the appliances instalations, to get instructions for use, to replace or repair fuses or correct wiring or plumbing.
  • Repair or replacement of consumable parts like light bulbs, water filters or air filters.
  • Replacement of spare parts if there's not a normal use of the appliance, only domestic use, or when it is used in a different way than recommended by the operator or the installation instructions.
  • Damage produced by accident, alteration, incorrect use, abuse, fire, flood, incidental cases, improper installation, instalation not made following the electric or plumbing codes, or inappropriate use of cleaning products.
  • Superficial damages including scratches, bumps, splinters, unless those damages are due to faults in the materials or manufacturing, and are informed before the 30 days after the purchase was made.
  • Lost of food due to faults in the fridge or freezer.
  • Pickup and transport. The appliance is repaired at home.
  • Transport expenses if the appliance has been placed in a remote area of the home where the service is not possible.
  • Repair of parts or systems resulting from non-authorised changes.
  • The withdrawal or reinstalation of the appliance if it's inaccessible or is not installed according to the instructions.
  • Replacement of parts or reparation if the originals have been altered. This guarantee is not valid if the number of the original series has been altered or modified.
  • The costs of the reparation or replacements under these circumstances are assumed by the customer.

KITCHEN TAPS
10 years guarantee

What is covered under this limited guarantee?

This guarantee is only applicable for domestic use and it covers faults in the materials and manufacturing of all taps. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.

What is not covered under this limited guarantee?

The logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.

Sofas
10 years guarantee

What is covered under this limited guarantee?

Esta garantía sólo es aplicable a un uso doméstico y cubre los defectos en los materiales y la fabricación en

  • structures
  • seat and backrest cushions:

In the following products:

  • Armchair NOLBYN
  • Armchair EKENÄS
  • Armchair EKERÖ
  • Series EKTORP
  • Series KARLSTAD
  • Series KIVIK
  • Series LANDSKRONA
  • Armchair MELLBY
  • Series NOCKEBY
  • Series NORSBORG
  • Armchair and footstool POÄNG
  • Series SKOGABY
  • Series STOCKHOLM
  • Series STOCKSUND
  • Armchair STRANDMON
  • Series SÖDERHAMN
  • Series TIDAFORS
  • Series TIMSFORS
  • Series VALLENTUNA, including sofa-bed

Products/parts/components not covered by this guarantee

This guarantee is not applicable to:

  • Sofas-bed, except VALLENTUNA sofa-bed.
  • POÄNG cushions
  • POÄNG children armchar

PAX/KOMPLEMENT
10 years guarantee

What is covered under this limited guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • The structural frame
  • Doors with hinges and hinges
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers

Which products are not covered by this guarantee?

KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

GODMORGON
10 years guarantee

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • Furniture GODMORGON
  • Legs GODMORGON

What is not covered under this limited guarantee?

  • GODMORGON storange unit, set of 3, box with compartments, box with lid, box with compartments.

Bathroom wash-basins and mixer taps
10 years guarantee

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins and mixer taps (except OLSKÄR) . The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins.

What is not covered under this limited guarantee?

This guarantee does not apply to worn out for normal use, cuts or scratches, or damage caused by incidents, accidents or water waste. Products that have been stored, assembled or installed incorrectly, used inproperly or incorrectly, altered, or cleaned with wrong cleaning methods, or wrong cleaning products.

For mixer taps it does not apply to the filter/aerator which should be cleaned regularly and replaced when worn out. Carefully follow our assembly and maintenance instructions.

Mattresses
25 years guarantee

What is covered under this limited guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases starting on the date of purchase at IKEA. The original receipt must be presented as proof of purchase. This guarantee applies to domestic use only.

  • Springs in sprung mattresses
  • Foam core in foam mattresses.
  • Wooden frame and sheets in the slatted bed frames.

Products not covered under this limited guarantee

This guarantee does not cover mattress toppers, JÖMNA mattress and Children’s mattresses.

BEKANT and THYGE desks series and GALANT storage system
10 years guarantee

What is covered under this limited guarantee?

This guarantee covers defects in the functioning, materials and the manufacturing of all the parts of the BEKANT and THYGE desk series and the GALANT storage series, from the day of purchase.

Which products are not covered by this guarantee?

The following products from the BEKANT and THYGE desks series and the GALANT storage series are not covered by the guarantee:

  • BEKANT screens

FLINTAN, HATTEFJÄLL, LÅNGFJÄLL AND MARKUS
10 years guarantee

What is covered under this limited guarantee?

This guarantee applies for the professioal use in offices and it covers faults in materials or manufacturing of the following parts of the swivel chairs MARKUS, VOLMAR and LÅNGFJÄLL:

  • The structural frame
  • Mobile parts

SENSUELL pots and pans
25 years guarantee

What is covered under this limited guarantee?

This guarantee applies for domestic use only and covers faults in materials and manufacturing of all SENSUELL products.

The guarantee covers the base of the products. We guarantee that the base will keep its form and heat conduction properties.

The guarantee will also be valid if the products are washed in the dishwasher, because it entails no damage to stainless steel.

What is not covered under this limited guarantee?

The guarantee does not cover changes in the appearance of cookware sets, unless they have a significant effect on function. This guarantee will not apply in those products that have been incorrectly stored, inproperly or incorrectly used o cleaned with the wrong methods or wrong cleaning products. This guarantee does not cover worn out for normal use, cuts or scratches or damage caused by incidents or accidents.

SENIOR pots and pans
25 years guarantee

What is covered under this limited guarantee?

This guarantee applies for domestic use only and covers faults in materials and manufacturing of all SENSUELL products.

The guarantee covers the base of the products. We guarantee that the base will keep its form and heat conduction properties.

The guarantee is also valid if the products are manually washed.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+ pots and pans

5 and 15 years Guarantee

Which is the lenght of this guarantee?

15 years Guarantee

The guarantee of IKEA 365+ stainless steel cookware sets with non-stick coating is valid for fifteen (15) years starting on the date of purchase.

5 years Guarantee

The guarantee for the IKEA 365+series with non-stick coating is valid for five (5) years starting on the date of purchase.

What is covered under this limited guarantee?

The guarantee covers function, materials and manufacturing of the complete IKEA 365+ cookware set colection.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Washing in a domestic dishwasher. It does not have negative consequences on the fuction of stainless steel items. However, notice that al of the non-stick coated items or items made of cast iron, should always be washed by hand.
  • Non-stick properties on non-stick “pans”. This means that the non-stick IKEA 365+ products are easy to wash and can be used to cook low fat during a minimum of 5 years.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

VARDAGEN pots
15 years Guarantee

What does this guarantee cover?

This guarantee covers function, materials and workmanship in all cookware of the VARDAGEN series. This means that under normal domestic use and following our maintenance instructions, they will continue to fuction as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cook and washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Washing in a dishwasher. This will have no adverse effect in the function of the stainless steel products.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

TROVÄRDIG pans
10 years guarantee

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all TROVÄRDIG pans. This means that under a normal domestic use and following our maintenance instructions, the pans will continue to fuction as if they were new, even after 10 years. About this, it is defined as normal use when it is used to cook and washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Non-stick properties of the pans. This means that TROVÄRDIG non-stick items are easy to clean and can be used to cook low fat for a minimum of 10 years.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+ knives
15 years Guarantee

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all IKEA 365+ knives. This means that under a normal domestic use and following our maintenance instructions, the knives will continue to fuction as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cut food, hand washed once a day and regularly sharpened.

This guarantee covers:

  • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period. • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

What is included in the kitchen price?

The floor plan price is the exact price of the presented kitchen. The total kitchen price includes cabinets, fronts, worktops, hinges, sinks, taps, cover panels, deco strips/mouldings, legs, plinths, knobs/handles and appliances. Your choice of lighting and interior fittings is sold separately. All kitchens except KNOXHULT kitchen also include soft closing door dampers.

What is included in the bathroom price?

The front sketch shows the total price of the combination, including taps. This price includes wash basin with water trap, wash stand or wash basin cabinet and legs if applicable. All drawers are smooth running and soft closing with pullout stop.