It wasn't the same without you

Your IKEA Points have reopened their doors for you.
We open your IKEA Escorial, Bayamón and Ponce Points, with limited capacity and all safety measures so you can enjoy buying or collecting your purchases online again. For us, your health comes first, so we're sure we can protect you. Because it wasn't the same without you.

Opening hours

IKEA Bayamón Point | IKEA Escorial Point

Monday to Thursday: 9 a.m. - 8 p.m.

Fridays and Saturdays : 9 a.m. - 9 p.m.

Sundays: 11 a.m. - 7 p.m.

IKEA Ponce Point

Monday to Thursday: 10 a.m. - 8 p.m.

Fridays: 10 a.m. - 9 p.m.

Saturdays: 9 a.m. - 9 p.m

Sundays: 11 a.m. - 7 p.m

Capacity: Limited capacity

Click & collect pickup

IKEA Bayamón Point | IKEA Escorial Point

Monday to Thursday: 9 a.m. - 8 p.m.

Fridays and Saturdays : 9 a.m. - 9 p.m.

Sundays: 11 a.m. - 7 p.m.

IKEA Ponce Point

Monday to Thursday: 10 a.m. - 8 p.m.

Fridays: 10 a.m. - 9 p.m.

Saturdays: 9 a.m. - 9 p.m

Sundays: 11 a.m. - 7 p.m

Capacity: 1 cliente por colaborador

Buy now and receive it at your IKEA Escorial, Bayamón and Ponce Point, within 1 month. We'll notify you by email and/or SMS when you can come to pick up your purchase.

How we've adapted our facilities:

Wash your hands often

Washing your hands is one of the best ways to protect yourself and others. We provide you with sanitizer so you can do it.

Mandatory use of mask

To visit us we ask you to always wear your mask, so you cover your nose and mouth. We'll provide you with sanitizer if necessary, in addition, all our collaborators will always use their mask.

Keep the 6 feet distance

We'll mark the safety distance, but we need you to help us respect it. Always keep the 6 foot distance between people.

Pay by card

We recommend card payment to keep a safe environment

When you come to visit us

  • Your IKEA Points are open with limited capacity. You can come to make your purchase or to collect your online purchase.

  • When picking up your online purchase at your IKEA Escorial, Bayamón and Ponce Point, you'll enter on a first-come, first-served basis. Remember that capacity inside our points is limited.

  • If your Point is at full capacity, you should wait outside keeping the safety distance, until there is capacity inside it to come in.

  • Avoid crowds and rush hour. When you're inside the points, please, keep the marked 6 feet safety distance between people.

  • You'll be able to get in and out through the front door. From there you can also access the Goods pick up area.

  • If you come with someone else, they'll have to wait in the vehicle. We can help you take the purchase outside.

When you pick up your order at your IKEA Escorial, Bayamón and Ponce Point

  • You can pick up your purchase online at your IKEA Escorial, Bayamón and Ponce Point.

  • When picking up your online purchase at your IKEA Escorial, Bayamón and Ponce Point, you'll enter on a first-come, first-served basis. Remember that capacity inside our points is limited.

  • If your Point is at full capacity, you should wait outside keeping the safety distance, until there is capacity inside it to come in.

  • Avoid crowds and rush hour. When you're inside the points, please, keep the marked 6 feet safety distance between people.

  • You'll be able to get in and out through the front door. From there you can also access the Goods pick up area.

  • If you come with someone else, they'll have to wait in the vehicle. We can help you take the purchase outside.

How to pick up your purchase at your IKEA Point?

  • You'll be attended on a first-come, first-served basis, please wait your turn.

  • Go to the pick up area and locate the scanner.

  • Register your purchase through the scanner. You can do it in three ways:

    1. Writing down the mobile phone with which you made the purchase

    2. Scanning the QR code that you'll find in this email

    3. Scanning the bar code that you'll find in this purchase invoice.

  • Once your purchase is registered, one of our collaborators will hand it over to you.

     

Hygiene measures to protect you

  • We'll always be protected with mask.

  • We take extraordinary measures to clean and disinfect the goods you take home.

  • Even if you're already protected, we provide you with sanitizer if needed. Remember that it is mandatory to wear your mask while visiting us.

  • If our collaborators develop symptoms, we ask them to stay home. Please don't come if you have a fever, body pain or flu.

  • We'll remind you to keep the safety distance of 6 feet and recommended hygiene measures.

     

     AND REMEMBER! You can keep shopping online

Frequently asked questions:

THE IKEA Bayamon and Escorial Points are open Monday through Thursday from 9 a.m. to 8 p.m., Friday and Saturdays from 9 a.m. to 9 p.m., Sundays from 11 a.m to 7 p.m.
The IKEA Ponce Point is open Monday through Thursday from 10 a.m. to 8 p.m., Friday from 10 a.m. to 9 p.m., Saturdays from 9 a.m. to 9 p.m., Sundays from 11 a.m to 7 p.m.

Now, in addition to our usual delivery and parcel services, you can choose the new Click & collect service. From the 27 of May, you can buy online and in a period of 1 month you can pick it up at the IKEA Point. We'll let you know by mail and / or sms when you can come to collect your purchase.

Buy now in our online store and you can select the delivery with our Click & collect service. In a period of 1 month you can pick it up in the IKEA Point. We'll let you know by mail and / or sms when you can come to collect your purchase.

Yes, you can come to the IKEA Point to make a return. You can exchange and/or return the items according to our returns policy. See the return policy here. Don't worry because you don't lose the guarantee. Deadlines marked for exchanges or returns in the store will start to apply from the day we open, 27 of May, provided that the goods meet the conditions of our return policy.

We can verify the status of your purchase, if it's already prepared and has been delivered to the transport company you'll receive it in the next days.

Your health and safety are important to us. To keep a safe environment, we're even more engaged in cleaning and disinfection procedures. In addition, we provide gloves during the visit.

Services

To adapt to the current situation, our transport services, returns and guarantees have undergone changes. You can find out right here.

Shipping  |  Guarantees   |   Returns




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