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IKEA FESTIVAL
Low prices. Very low prices
Hej! You are in IKEA Mayagüez
Hej! You are in IKEA Mayagüez
You will find QR codes on our catalogs or inside our store. Once you scan them we will redirect to the appropriate page
That's why you have 90 days to return your product if you are not completely satisfied. Return it in its original packaging, unopened, unassembled, and unused. Both the item and the packaging must be in good condition, without stains, signs of dirt, or scratches. In addition, they must be free of pests that could affect the furniture or its packaging, such as woodworm, termites, or other similar pests. Even if the box is unopened and the product is within the established return period, the return will not be accepted if the product is not in its original condition upon delivery, so we recommend that you check the merchandise carefully as soon as you receive it.
Use your IKEA Family card... and benefit from 120 days to return your purchase!
Invoice is required for all returns and exchanges.
If you don't love your mattress, exchange it! You have 89 nights to try your mattress from the date of purchase. If you are not happy with your mattress, bring it to the store with your purchase receipt and choose a different one that better suits the way you sleep. To change your mattress, it must be free of damage, stains or signs of dirt.
The general conditions of the return policy apply to children's mattresses and box springs, so they are excluded from exchange if their packaging has been opened, has been damaged, stained or shows signs of dirt.
Items purchased on sale or as display items are exempt from exchange or return and from our extended warranty policy, as are custom-made products (such as countertops of any material).
Exchanges or returns of defective items are accepted within 7 calendar days of delivery. Sarton Puerto Rico LLC. will cover shipping costs and complete the exchange or return process, taking into account that:
You have 14 calendar days to return your product if you are not completely satisfied. Return it in its original, unopened packaging. Frozen or refrigerated items are excluded from exchange or return.
It is essential to present the purchase invoice to make the return.
Refunds will be made in the same form of payment in which the purchase was made. If the refund is to a credit card or by bank transfer, they may be verified within 7-10 business days of the request (terms subject to validation by the financial intermediary).
Credit notes are valid for 1 calendar year from their date of issuance. Once that period expires, they are no longer valid.
To ensure your security and proper payment management, refunds will only be made to the cardholder or invoice holder if the payment was made in cash.
Cash refunds in excess of US$300 at IKEA Carolina and Punto Ponce stores, and US$500 at IKEA Bayamon store or warehouse, will be made by wire transfer within 7-10 business days of the request.
IKEA will make exceptions regarding returns and the corresponding penalties for returns when the above rules are not met.
Exception credits are non-refundable.
Fill in this form and the customer service department will manage your request
