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General Terms and Conditions

What do the guarantees cover?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

Guarantee's duration depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.

What will IKEA do to correct the problem?

IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions in your IKEA store and on www.IKEA.pr

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

Validity of guarantees:

Guarantees valid as of January 1st 2022. For information on the previous guarantees, contact our customer service department.

How to contact us in case you need help:

Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

Validity of guarantees:

Guarantees valid as of April 1st 2022. For information on the previous guarantees, contact our customer service department.

How to contact us in case you need help:

Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

Sofas and armchairs

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Daily life at home requires a lot from sofas and armchairs. Our sofas have passed rigorous tests in order to guarantee the quality and durability standards, as well as complying with the most restrictive regulations for domestic use. For this reason we can offer a 10 years guarantee from defects in materials and manufacture that covers structures and cushions of our sofas.

For how long is the guarantee valid?

The sofas guarantee has a validity of ten (10) years of guarantee from the date of purchase. The original receipt is required as proof of purchase.
10 years guarantee in the following products:
All sofas, sofa beds, armchairs and footstools, excluding those of natural fibres and POÄNG.
 

What is covered under this limited guarantee?

This guarantee is only applicable to a domestic use and covers defects in materials and manufacturing on: structures and seat and back cushions.

Products/parts/components not covered by this guarantee:

  • Fabric covers.
  • Leather covers.
  • Coated fabric covers.
  • Armchairs and footstools of natural fiber such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, GRÖNADAL and RADVIKEN.
  • POÄNG cushions.
  • POÄNG children's armchair.

We try our sofas and armchairs

At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 220 lb on the seat 50.000 times, and weights of 66 lb on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.

Care instructions

Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.

Tighten the screws of the legs after two weeks of use, and make sure that they remain tight by checking twice a year.

Washable covers

  • Follow the maintenance and cleaning instructions.
  • Iron them while they are still a little bit damp.
  • Place the cover again when it is still a little bit damp, it stretches more easily and adapts quickly to the right shape. But it is important that the cover is not too damp when it is placed on the structure again.

Leather

  • Vacuum regularly with the soft brush accessory.
  • Don't place the leather furniture in direct sunlight and leave a space of 12" to any source of heat to avoid the lather from drying.
  • Never use detergents when cleaning them.
  • The white leather or light color furniture are sensitive to strong colors such red wine or coffee. For this reason they need to be cleaned immediately.

More information in the maintenance instructions that are provided with the product.

OFFICE CHAIRS

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Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSIsBIFMA X5.1 for ofce chairs EN16139, ANSIsBIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

For how long is the guarantee valid?

The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

  • The structural frame.
  • Mobile parts.

The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.

3 years of guarantee on the following products:

  • HUVUDSPELARE
  • MATCHSPEL
  • UTESPELARE

10 years of guarantee on the following products:

  • MARKUS
  • LÅNGFJÄLL
  • FLINTAN
  • HATTEFJÄLL
  • JÄRVFJÄLLET
  • TROLLBERGET
  • LIDKULLEN
  • ALEFJÄLL
  • FJÄLLBERGET
  • MULLFJALLET

DESKS AND STORAGE

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Daily life at home demands a lot from ofce furniture. The BEKANT, IDÅSEN, THYGE, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSIsBIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSIsBIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can ofer a 10 year guarantee that covers defects in the materials, manufacture or in its functioning of all parts of the BEKANT, DÅSEN, THYGE, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet.

For how long is the guarantee valid?

3 year guarantee on the following products:

The FREDDE, UTTESPELARE and UPPSPEL gaming desks.
The UPPSPEL chest of drawers and glass door cabinet.

10 year guarantee on the following products:

The guarantee for the BEKANT, IDÅSEN, THYGES, SKARSTA and TROTTEN series, the GALANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, THYGES, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet, from the day of purchase at IKEA.

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

MATTRESSES

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Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.

What does this guarantee cover?

This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.

What is not covered by this guarantee?

This guarantee is not applicable to mattress toppers and children’s mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Care and cleaning

Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
If your mattress can be turned around, turn it every three months more or less. This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.

89 nights to change policy

It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.

PAX/KOMPLEMENT

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Daily life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:

  • Frames.
  • Frame dividers and pull-out shelves for structures.
  • Frame dividers and pull-out shelves for frames.
  • Sliding doors and sliding door mechanisms.
  • KOMPLEMENT interior organizers.

Which products are not covered by this guarantee?

This guarantee does not cover: the KOMPLEMENT pull-out tray for jewelry, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT drawer mat and KOMPLEMENT box.
 

Care instructions

Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

BATHROOMS

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Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use.
We offer you a 10 year guarantee that covers defects in materials and manufacture on the GODMORGON bathroom series, all bathroom sinks and faucets.

GODMORGON furniture series

For how long is the guarantee valid?

The guarantee for the GODMORGON products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture.
  • GODMORGON legs.

What is not covered by this guarantee?

This guarantee does not apply to GODMORGON organizers.

Installation

GODMORGON bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.
 

Bathroom sinks and faucets

For how long is the guarantee valid?

The guarantee for IKEA bathroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered by this guarantee?

This guarantee is valid for all bathroom sinks, including water taps and faucets from IKEA, except the SALJEN faucet. The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and faucets. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.

Shower faucets and accessories

For how long is the guarantee valid?

The guarantee for IKEA shower faucets is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered by this guarantee?

This guarantee is valid for all thermostatic shower faucets at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.

BROGRUND, VOXNAN y VALLAMOSSE thermostatic mixers and thermostatic shower faucets.

For how long is the guarantee valid?

The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

  • Shower head.
  • Shower handle.
  • Hose.
  • Rod.
  • Shower shelves.
VALLAMOSSE
  • Shower handle.
  • Hose.
  • Rod.

KITCHENS

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Daily life at home requires a lot from the kitchen, for this reason we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use. We offer you a 2 to 25 year guarantee that covers defects in materials and manufacture on the SEKTION kitchen system. All kitchen faucets have a 2 to 10 yeas guarantee and all IKEA appliances have a 2 to 5 year guarantee. This guarantee is valid for domestic use.

SEKTION kitchen system

For how long is the guarantee valid?

The guarantee for the SEKTION kitchen system has a validity of two (2), five (5) and twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee covers the following parts of the kitchen system SEKTION:

Products with a 25 year guarantee.

  • Frame structures (except VADHOLMA, TUTEMO and TÖRNVIKEN)
  • UTRUSTA hinges.
  • MAXIMERA drawers of full opening.
  • UTRUSTA shelves of tempered glass and melamine.
  • SEKTION legs.
Products with a 5 year guarantee.
  • Knobs and handles.
  • Fronts, plinths and cover panels.
  • UTRUSTA door opening devices
  • Trims
  • Wall rails and plinths
  • Integrated dishwasher hinges.
  • UTRUSTA wire baskets.
  • UTRUSTA electric pressure opening device.
Products with a 2 year guarantee.
  • Tops
  • Sinks.
  • KNOXHULT and SUNNERSTA kitchen systems.

What is not covered under this limited guarantee?

Damage from plagues: The damages caused by isomers (termites), xylophones (applegrub) or other insects that can damage the integrity of the furniture are not covered in the guarantee. The customer must present to IKEA a proof of fumigation from 7 to 3 days before the installation of the kitchen.

After sales service

In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog.

Kitchen faucets

For how long is the guarantee valid?

The guarantee of IKEA kitchen taps has a validity of two (2) to ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all faucets. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.
2 years guarantee for the LAGAN faucet.
10 year guarantee for all IKEA faucets, except LAGAN.

Which products are not covered by this guarantee?

This guarantee does not cover the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.

Appliances

For how long is the guarantee valid?

The guarantee is valid for two (2) to five (5) years from the date of purchase of the appliance. The original purchase receipt is required as proof of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance or the new components.

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which appliances are covered by this guarantee?

2 year guarantee for the LAGAN and TILLREDA series.
5 year guarantee valid for the rest of the IKEA kitchen appliances (except LAGAN and TILLREDA).

Which appliances are not covered by this guarantee?

No exceptions.

What does IKEA do to solve the problem?

Local guidelines and regularizations are applied to these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of the guarantee, this company will install the new or repaired appliance. The repair will be carried out whenever possible. If the appliance is installed in any other furniture, the customer has to uninstall it before the service visit.

Who will carry out the service?

The service company will provide the service according to their operative or a service network.

What is not covered by the guarantee?

  • Natural deterioration or wear.
  • Deliberate or negligent damage, damage caused by failure to follow the instructions properly, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, corrosion or humidity, damages caused by excessive lime in the water supply and by abnormal environmental conditions.
  • Requests to correct the installation of appliances, for instructions of use, to replace or repair fuses or correct wiring or plumbing.
  • Damage to the following parts: ceramic, accessories, dinnerware and cutlery baskets, feed and drainage pipes, seals, bulbs, lamp holders, screens, knobs, pipe casings and parts of pipe casings... unless such damages can be proved to be due to production faults.
  • Cases where no fault could be found during the technician’s visit.
  • Repairs not carried out by our appointed service providers and/or provided by the associated supplier or where non-original parts are used.
  • Repair or replacement of consumable parts like light bulbs, water filters or air filters.
  • Replacement of spare parts if there's not a normal use of the appliance, only domestic use, or when it is used in a different way than recommended by the operator or the installation instructions.
  • Damage produced by accident, alteration, incorrect use, abuse, fire, flood, incidental cases, improper installation, installation not carried out following the electric or plumbing codes, or inappropriate use of cleaning products.
  • Superficial damages including scratches, bumps, splinters, unless those damages are due to faults in the materials or manufacturing, and are informed within 30 days after the purchase was made.
  • Loss of food due to faults in the fridge or freezer.
  • Pickup and transport. The appliance is repaired at home.
  • The removal or reinstallation of the appliance if it's inaccessible or is not installed according to the instructions.
  • This guarantee is not valid if the original series number has been altered or modified.

Home Smart: FORNUFTIG, STARKVIND, SYMFONISK, ENEBY y FYRTUR.

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Homes are getting smarter every day, and needs that we didn't know we had keep coming up. With our IKEA Smart Home products you can control the light, sound and even the air in your home. They have been designed taking their quality and function into account. This is why we can guarantee that they will last for at least 5 years (in the case of blackout blinds) or 2 years (in the case of speakers and purifiers), which means that they will continue to work as the fist day as long as the maintenance instructions are followed and they are exposed to regular domestic use.

FÖRNUFTIG and STARKVIND
2 year guarantee
What does this guarantee cover?

This guarantee is valid for FÖRNUFTIG and STARKVIND air purifiers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the purifier. This means that, within a regular domestic use and following the maintenance instructions, the purifier will work as the fist day, even after 2 years.

Products that are not covered by this guarantee:

The gas and particle filter that is sold separately are not covered by this guarantee.

SYMFONISK and ENEBY
2 year guarantee

This guarantee is valid for the SYMFONISK and ENEBY speakers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the speakers. This means that, within a regular domestic use and following the maintenance instructions, the speaker will work as the fist day, even after 2 years.

Products that are not covered by this guarantee:

No exceptions.

FYRTUR
5 year guarantee

With our wireless blinds you can control the light from your bed, or from anywhere you want! Thanks to the remote control included or the IKEA Home smart app, you can control several blinds at the same time or individually. They have been designed taking their quality and functionality into account. This is why we can guarantee that they will last for at least 5 years, which means that they will continue to work as the fist day as long as the maintenance instructions are followed and they are exposed to regular domestic use.

For how long is the guarantee valid?

The guarantee for the FYRTUR wireless system is of five (5) years from the date of purchase.
The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee covers the complete functionality of the blind. This means that, within a regular domestic use and following the maintenance instructions, the blinds will work as the fist day, even after 5 years. In this case, a regular use is understood as raising and lowering the blinds once a day.
The guarantee covers all electronic parts except batteries.

This guarantee does not cover

The batteries included are not covered by this guarantee.

Care instructions

  • Do not wash.
  • Do not bleach.
  • Do not machine dry.
  • Do not iron.
  • Do not dry clean.

GUARANTEE POLICY FOR SERVICES

General conditions

What does this guarantee include?

The scope of the guarantee for each kitchen assembly and installation service hired with IKEA.

Duration of the guarantee

Each guarantee lasts 2 years after the completion of the kitchen assembly or installation.

What will IKEA do to solve the problem?

KEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.

Guarantee conditions

Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.
In the case of resale or third party buyers, the guarantee period that comes with the good does not renew, the remaining period will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or buyer.

Exceptions

Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.

Maintenance instructions

In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.
You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.