2years
guarantee
3years
guarantee
5years
guarantee
10years
guarantee
15years
guarantee
25years
guarantee

We make it easy for you. Looking for specific information?

General Terms and Conditions

Specific Products Conditions:


General Terms and Conditions

What do the guarantees cover?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

Guarantee's duration depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.

What will IKEA do to correct the problem?

IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions in your IKEA store and on www.IKEA.pr

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

Validity of guarantees:

Guarantees valid as of April 1st 2024. For information on the previous guarantees, contact our customer service department.

How to contact us in case you need help:

Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

SOFAS AND ARMCHAIRS

10 years
guarantee
25 years
guarantee

Everyday life at home demands a lot from sofas and armchairs. Our sofas undergo rigorous testing to ensure quality and durability standards, as well as compliance with the most demanding requirements for domestic use. For this reason, we can offer a 10-year warranty against defects in materials and manufacturing that covers the structures and cushions of our sofas.

How long is the warranty valid for?

The warranty for sofas is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

10 years warranty on the following products:

All sofas, sofa beds, armchairs, and footstools, excluding those made of natural fiber, covers, and cushions POÄNG.

25 years warranty on the following products:

  • STOCKHOLM sofas.

What does this warranty cover?

This warranty is only applicable to domestic use and covers defects in materials and manufacturing in: seat and back cushions and structures.

Products/parts/components not covered by this warranty:

  • Fabric covers.
  • Leather covers.
  • Fixed fabric covers (non-removable).
  • Armchairs and footstools made of natural fiber such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, HOLMSTAD, TOLKNING, GAMLEHULT, and RÅDVIKEN.
  • Cushions POÄNG.
  • Children's armchair POÄNG.

We test our sofas and armchairs

At IKEA, we test all our sofas and armchairs to ensure they are durable. And we are especially demanding with those that have many years of warranty. For example, we place 220 lb of weight on the seat 50,000 times, and weights of 66 lb on the backrest the same number of times. And we do all this to ensure that the structures will maintain their stability and the cushions their elasticity and comfort. The warranties we offer are proof that our sofas and armchairs can withstand frequent and long-term use, and are a security for you as a customer.

Maintenance instructions

Cushions should be cared for to maintain their comfort. They should be plumped regularly, at least once a month. They should also be alternated, so that the cushions that are used the most exchange places with those that are used less frequently.
Tighten the leg screws after two weeks of use, and make sure they remain tight by checking them a couple of times a year.

Washable covers

  • Follow the cleaning and maintenance instructions.
  • Iron them while still slightly damp
  • Replace the cover when still slightly damp, it stretches more easily and adapts quickly to the proper shape. But it is important that the cover is not too wet when it is put back on the structure.

Leather

  • Regularly vacuum with the soft brush accessory.
  • Do not place leather furniture directly in sunlight and leave a 12” gap to any heat source to prevent the leather from drying out.
  • Never use detergents for cleaning.
  • White or light-colored leather furniture is sensitive to strong colors like red wine or coffee. For this reason, clean them immediately.

More information in the maintenance instructions supplied with the product.

DESKS AND STORAGE

3years
guarantee
10years
guarantee

Daily life at home demands a lot of office furniture. The BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series (except the drawers), the BEKANT,  GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL
glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSIsBIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSIsBIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can offer a guarantee from 3 to 10 years that covers defects in the materials, manufacture or in its functioning of all parts of the BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL glass door cabinet.

For how long is the guarantee valid?

3 year guarantee on the following products:

The FREDDE, UTTESPELARE and UPPSPEL gaming desks.
The UPPSPEL glass door cabinet.

10 year guarantee on the following products:

The guarantee for the BEKANT, IDÅSEN and TROTTEN series, the BEKANT, GALANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSENTROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL glass door cabinet, from the day of purchase at IKEA.

What is not covered by this warranty?

The following products are not covered by guarantee:
  • EILIF Screens. 
  • UPPSPEL drawer

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

OFFICE CHAIRS

3years
guarantee
10years
guarantee

Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSIsBIFMA X5.1 for ofce chairs EN16139, ANSIsBIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

For how long is the guarantee valid?

The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

  • The structural frame.
  • Mobile parts.

The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.

3 years of guarantee on the following products:

  • HUVUDSPELARE
  • MATCHSPEL
  • UTESPELARE
  • STYRSPEL

10 years of guarantee on the following products:

  • MARKUS
  • LÅNGFJÄLL
  • FLINTAN
  • HATTEFJÄLL
  • JÄRVFJÄLLET
  • LIDKULLEN
  • ALEFJÄLL
  • FJÄLLBERGET
  • LAKTARE

What itemsare not covered by the guarantee?
The following items are not covered by the guarantee:

  • HUVUDSPELARE

PAX/KOMPLEMENT

10 years
guarantee

Day-to-day life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior fittings have been rigorously tested to meet our strict requirements for quality, strength, and durability, as well as the high demands of domestic use. Therefore, we can offer a 10-year warranty for PAX wardrobes and KOMPLEMENT interior fittings marked with the logo below, covering defects in materials and manufacturing.

How long is this warranty valid?

The warranty for PAX wardrobes and KOMPLEMENT interior fittings is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use for storing clothes and shoes and covers material and manufacturing defects of the following components of PAX wardrobes and KOMPLEMENT interior fittings:

  • Structures.
  • Hinged doors and hinges.
  • Structure dividers, shelves, and pull-outs for structures.
  • Sliding doors and sliding door mechanisms.
  • KOMPLEMENT interior organizers.

What products are not covered by this warranty?

This warranty does not cover: KOMPLEMENT 4-compartment accessory, KOMPLEMENT compartment accessory, KOMPLEMENT mat and KOMPLEMENT box, shoe accessory, tray dividers, mat, boxes, and KOMPLEMENT mirror with hooks

Maintenance instructions

Assemble the wardrobe following the assembly instructions and secure its structure to the wall. Remember that different types of walls will require different types of hardware. If you are unsure, contact a specialist. Clean it with a damp cloth in a mild cleaner. Then wipe it dry with a dry cloth.

MATTRESSES

10years
guarantee

Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.

What does this guarantee cover?

This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.

What is not covered by this guarantee?

This guarantee is not applicable to mattress toppers and children’s and/or baby's mattresses nor the sleeper sofa mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Care and cleaning

Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the pull-out cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
Read closely the characteristics of your mattress, if it can be turned over, we recommend you turn it every three months (leaving the feet part and the head part and vice versa). This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.

89 nights to change policy

It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.

BATHROOMS

3years
guarantee
10years
guarantee

Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use.
We offer you a guarantee from 3 to 10 years that covers defects in materials and manufacture on the GODMORGON bathroom series, all bathroom sinks and faucets, as well as the bathroom and laundry series ENHET. All accessories like bars, headrests, handles, hoses and supports for the faucet have a 3 year guarantee. 

GODMORGON and ENHET furniture series

For how long is the guarantee valid?

The guarantee for the GODMORGON and ENHET products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture.
  • GODMORGON legs.
  • ENHET furniture. 
  • Opened structures ENHET and laundry, inludes legs, countertops and cabinets. 
  • ENHET accessories: hanging shelf, hooks, hanging mirror, rotating shelf. 
  • Bag for dirty clothes with wheels ENHET.

What is not covered by this guarantee?

This guarantee does not apply to TOLKEN countertops and GODMORGON organizers.

Installation

GODMORGON and ENHET bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.
 

Bathroom sinks and faucets

For how long is the guarantee valid?

The guarantee for IKEA bathroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered by this guarantee?

This guarantee is valid for all bathroom sinks, including water taps and faucets from IKEA. The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and faucets. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.

Shower faucets and accessories

For how long is the guarantee valid?

The guarantee for IKEA shower faucets is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered by this guarantee?

This guarantee is valid for all thermostatic shower faucets at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.

BROGRUND, VOXNANVALLAMOSSE and LILREVET thermostatic mixers and thermostatic shower faucets.

For how long is the guarantee valid?

The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

  • Shower head.
  • Shower handle.
  • Hose.
  • Rod.
  • Shower shelves.
VALLAMOSSE
  • Shower handle.
  • Hose.
  • Rod.
LILREVET
  • Shower handle.
  • Hose.

KITCHENS

2 years
guarantee
5 years
guarantee
10 years
guarantee
25 years
guarantee

Everyday life at home demands a lot from a kitchen, which is why we rigorously test ours to ensure they can withstand heavy loads, high temperatures, and daily use. We offer warranties ranging from 2 to 25 years that cover defects in materials and workmanship for the SEKTION kitchen system. All faucets have a 10-year warranty, and all IKEA appliances have a 2 to 5-year warranty. This warranty is valid for domestic use.

SEKTION Kitchen System

How long does the warranty last?

The warranty for the SEKTION kitchen system is valid for two (2), five (5), and twenty-five (25) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does the warranty cover?

This warranty covers the following parts of the SEKTION kitchen system:

Products with 25-year warranty

  • Frame structures (except VADHOLMA and TÖRNVIKEN).
  • UTRUSTA hinges.
  • MAXIMERA fully-extending drawers.
  • UTRUSTA tempered glass and melamine shelves.
  • SEKTION legs.

Products with 5-year warranty

  • Doors, fronts, and cover panels.
  • Knobs and handles.
  • UTRUSTA door openers.
  • Trim strips.
  • Wall rails and plinths.
  • Integrated dishwasher hinges.
  • UTRUSTA mesh baskets.
  • UTRUSTA electric push-opener.

Products with 2-year warranty

  • Bumpers.
  • Sinks.
  • Doors, fronts, and cover panels.
  • Knobs and handles.
  • Door opening devices.
  • Toe kicks.
  • Wall rails and plinths.
  • Door dampers.
  • Integrated dishwasher hinges.
  • UTRUSTA mesh baskets.
  • UTRUSTA electric push-opener.
  • KNOXHULT, SUNNERSTA, and ASPINGE kitchen systems.

ENHET Kitchen System

What does the warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship for the following parts of the ENHET kitchen system:

Products with 10-year warranty

  • ENHET cabinet, drawer, and shelf structures.
  • ENHET open frames.

Products with 5-year warranty

  • Knobs and handles.
  • Fronts and toe kicks.

Products with 2-year warranty

  • Bumpers.
  • Sinks.
  • KNOXHULT, SUNNERSTA, and ASPINGE kitchen systems.

Follow the assembly, installation, and care instructions carefully.

What does this warranty not cover?

Damage caused by pests: damages caused by termites, woodworms, or other insects that compromise the integrity of the furniture. The customer must provide IKEA with proof of fumigation between 7 and 3 days before the kitchen installation.

After-sales service

To provide you with functional products that meet your needs and expectations, we renew our range every year. For this reason, we cannot guarantee that all products and prices will be available during the catalog's validity period.

Kitchen Faucets

How long does the warranty last?

IKEA kitchen faucets have a warranty of two (2) and ten (10) years, valid from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship for all faucets. Our kitchen faucets are tested to international standards, and we only use high-quality components to ensure the 10-year warranty.

What products are not covered by this warranty?

This warranty does not cover logical deterioration over time, cuts or scratches, damages caused by impacts or accidents, or water residue. It also does not apply to the filter, which must be cleaned regularly and replaced once worn out.

Appliances

How long does the warranty last?

The warranty lasts for two (2) and five (5) years from the date of purchase of the appliance. The original purchase receipt must be presented as proof of purchase. If any repair service is performed during the warranty period, it will not extend the validity period of the appliance warranty or the new components.

What does the warranty cover?

The warranty covers defects in the appliance that have been caused by manufacturing faults or material faults from the date of purchase. This warranty applies to domestic use. Exceptions are specified under what the warranty does not cover.

Which appliances are covered by the warranty?

2-year warranty for the LAGAN and TILLREDA series.
5-year warranty is valid for all other IKEA kitchen appliances (excluding LAGAN and TILLREDA).

Which appliances are not covered by this warranty?

No exceptions.

What does IKEA do to correct the problem?

These conditions are subject to local guidelines and regulations. IKEA handles the replacement. If the service company repairs or replaces the appliance under the warranty terms, the service company will install the new or repaired appliance. Repair will be carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall it before the service visit.

Who will perform the service?

The service company will provide the service according to its operations or to a service network.

What does the warranty not cover?

  • Natural wear and tear.
  • Intentional damage or negligence, failure to follow instructions properly, incorrect installation or connection to the wrong voltage, damage due to chemical or electrochemical reaction, corrosion or humidity, damage caused by excess lime in the water supply and abnormal environmental conditions.
  • Requests to correct the installation of the appliance, for usage instructions, to replace or repair fuses, or to correct wiring or plumbing.
  • Damage to the following parts: ceramic, accessories, dish and cutlery baskets, feed and drain pipes, seals, light bulbs, lamp holders, screens, knobs, lining tubes, and lining tube parts... unless it is proven that these damages were due to production defects.
  • Cases where no fault was found during the technician's visit.
  • Repairs not carried out by our service providers and/or service provided by the associated provider or where non-original parts will be used.
  • Repair or replacement of consumable parts such as bulbs, water filters, or air filters.
  • Replacement of spare parts if the appliance is not used normally, for domestic use only, or when used contrary to the recommendations by the operator or installation instructions.
  • Damage caused by accident, alteration, misuse, abuse, fire, flood, fortuitous events, improper installation, installation not carried out in accordance with electrical or plumbing codes, or inappropriate use of cleaning products.
  • Surface damage including scratches, dents, chips, unless these damages are due to defects in materials or manufacturing, and are reported within 30 days of purchase.
  • Loss of food due to freezer or refrigerator failures.
  • Pickup and transportation. The appliance is repaired in the house.
  • Removal or reinstallation of the appliance if it is inaccessible or not installed according to the instructions.
  • This warranty is not valid if the original serial number has been altered or modified.

Speakers and Air Purifiers: FORNUFTIG, STARKVIND, SYMFONISK, and VAPPEBY.

2 years
guarantee

Homes are getting smarter every day, and new needs that we didn't know we had keep emerging. With our products, you'll be able to control the light, sound, and even the air in your home. They have been designed with their quality and function in mind. Therefore, we can guarantee that they will last for at least 2 years, which means they will continue to function just like the first day as long as you follow the maintenance instructions and expose them to normal domestic use.

FÖRNUFTIG and STARKVIND

2 years guarantee

What does this guarantee cover?

This guarantee is valid for the FORNUFTIG and STARKVIND air purifiers. Our products are tested against the most important international standards, and we use the best components to ensure the 2-year guarantee promise.
This guarantee covers the complete functionality of the air purifier. This means that with normal domestic use and following the maintenance instructions, the purifier will function just like the first day, even after 2 years.

Products not covered by this guarantee

No exceptions.

SYMFONISK and VAPPEBY

2 years guarantee

What does this guarantee cover?

This guarantee is valid for the SYMFONISK and VAPPEBY speakers. Our products are tested against the most important international standards, and we use the best components to ensure the 2-year guarantee promise.
This guarantee covers the complete functionality of the speakers. This means that with normal domestic use and following the maintenance instructions, the speaker will function just like the first day, even after 2 years.

Products not covered by this guarantee:

No exceptions.

STORAGE: BROR

10years
guarantee

Daily life at the office and at home requires of a lot of furniture. The storage solution BROR has been evaluated rigurously to comply with the professional use norms at the office (EN1730, EN527 and ANSI/BIFMAx5.5 for tables, ISO7170, EN14073, EN14074 and ANSI/BIFMAx5.9 for storage) and complies with our quality and durability strict requirements. That is why we can offer you 10 years of guarantee that covers the material, fabrication and functioning defects to all the parts of the storage solution BROR.

For how long is the guarantee valid?

The guarantee of the BROR storage solution is valid from the date of the purchase. The invoice must be presented as proof of purchase. 
 

What does this guarantee cover?

The guarantee covers the material, fabrication and functioning defects to all the parts of the storage solution BROR from the date of purchase at IKEA. 
 

What products aren't covered by the guarantee?

The following products aren't covered by the guarantee:
BROR cart
BROR table
BROR workstation with drawers
BROR shelf 331/8x153/8’’
BROR shelf 331/8x21¼’’
BROR wardrobe with doors 33½ x15 ¾ x74 ¾’’

 

What does not cover this guarantee ?

This guarantee covers the items of the storage solution BROR that have been stored or assembled incorrectly, used in a wrong way, that have been altered or modified, or that have been cleaned with methods or cleaning methods that are inadequate.

This guarantee does not cover normal wearing out of the furniture, cuts, scratches caused due to hits or accidents. The guarantee does not apply if the product has been outdoors or exposed for a long time to the sun or at a wet place, like a bathroom. This guarantee does not cover the damages provoked by consequential or indicental damages. 
 

Care instructions

Tighten the screws two weeks after the first use of the product and make sure that they are well tigthened, checking them several times a year. For all the surfaces: clean it with a damp cloth and soft detergent, then dry it with a dry cloth. 

SKYTTA

10years
guarantee

Daily life at home demands a lot from wardrobes. SKYTTA sliding doors pass rigurous tests to guarantee the quality and durability standards, as well as the compliance of the most demadning requirement for domestic use. Due to this que can offer a 10-year guarantee for material and manufacture defects.
 

What duration has this guarantee?

The guarantee for SKYTTA sliding doors is valid for ten (10) years from the purchase date. The original purchase invoice must be presented as proof of the purchase.
 

What does this guarantee cover?

This 10-year guarantee is applied just to domestic use, and covers the material and manufacture defects of the following components of the SKYTTA sliding doors:
 
  • Door frames
  • Door pannels
  • Rails
  • Lateral pannels
  • Height reducer
  • Brake bar
  • Fittings

What doesn't cover the guarantee?

This guarantee does not cover: floor rails put on the floor nor any type of marks or damages made on the surface (floor, walls, ceiling, etc.) when installing or dismantle the doors, rails or pannels. This guarantee does not cover the wearing out by normal use, cuts or scratches, or the damage caused by hits, accidents or waste. Products that have been stored or installed by an unauthorized third party, the clients or that said one has not been made by IKEA, used in an unappropiate way o incorrectly, altered or cleaned with wrong methods or products, not recommended according the use manual of the item.

Damages by plagues: damages caused by isoptera (humid or dry wood termites, subterranean or common termites), xylophages (woodworms), ants, mice, insects from the Ptinidae Family, Cerambycidae Family, wasps, beetles, carpenter millers, or plant plagues or insects that damage the integrity of the furniture.

This guarantee does not apply if the item has been installed outdoors, at a courtyard, terrace or a warm environment (bathroom). It neither applies if the item has been altered somehow during its installment that has not been described in the intallation or assamblage instructions.
 

Maintainance intructions

Assemble the the doors following the assemblage instructions and securing them by fixing them to the walls and floor. Remember that different types of wall will need different types of fittings. If you are not sure, contact with a specialist. Clean the rail and the door wheels frequently to make sure they open and close easily and that the wheels are not damaged. Clean with a warm cloth in a soft cleaner. Then use a dry cloth.

“Políticas de Garantía de Productos” Registrado en Proconsumidor bajo el No. 075/2021
Resolución D.E 1604-21

GUARANTEE POLICY FOR SERVICES


General conditions

What does this guarantee include?

The scope of the guarantee for each kitchen assembly and installation service hired with IKEA.

Duration of the guarantee

Each warranty lasts for 2 years after the completion of assembly or installation of kitchens.

What will IKEA do to solve the problem?

KEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.

Guarantee conditions

Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.
In the case of resale or third-party purchasers, the warranty period accompanying the item does not renew; instead, the remaining term will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or purchaser.

Exceptions

Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.

Maintenance instructions

In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.
You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.