General Terms and Conditions
Specific Products Conditions:
The extent of the guarantee of each product is described under each product.
Guarantee's duration depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.
IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.
In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.
You will find all maintenance instructions in your IKEA store and on www.IKEA.pr
This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.
These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.
Guarantees valid as of April 1st 2023. For information on the previous guarantees, contact our customer service department.
Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr
It is your proof of purchase and will be requested to apply the guarantee.
Daily life at home requires a lot from sofas and armchairs. Our sofas have passed rigorous tests in order to guarantee the quality and durability standards, as well as complying with the most restrictive regulations for domestic use. For this reason we can offer a 10 years guarantee from defects in materials and manufacture that covers structures and cushions of our sofas.
The sofas guarantee has a validity of ten (10) years of guarantee from the date of purchase. The original receipt is required as proof of purchase.
All sofas, sofa beds, armchairs and footstools, excluding those of natural fibres and POÄNG.
This guarantee is only applicable to a domestic use and covers defects in materials and manufacturing on: structures and seat and back cushions.
At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 220 lb on the seat 50.000 times, and weights of 66 lb on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.
Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.
Tighten the screws of the legs after two weeks of use, and make sure that they remain tight by checking twice a year.
More information in the maintenance instructions that are provided with the product.
Daily life at home demands a lot of office furniture. The BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series (except the drawers), the BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL
glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSIsBIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSIsBIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can offer a guarantee from 3 to 10 years that covers defects in the materials, manufacture or in its functioning of all parts of the BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL glass door cabinet.
3 year guarantee on the following products:
The FREDDE, UTTESPELARE and UPPSPEL gaming desks.
The UPPSPEL glass door cabinet.
10 year guarantee on the following products:
The guarantee for the BEKANT, IDÅSEN and TROTTEN series, the BEKANT, GALANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL glass door cabinet, from the day of purchase at IKEA.
Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.
Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSIsBIFMA X5.1 for ofce chairs EN16139, ANSIsBIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.
The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:
The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.
3 years of guarantee on the following products:
10 years of guarantee on the following products:
What itemsare not covered by the guarantee?
The following items are not covered by the guarantee:
Daily life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.
The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:
Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.
Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.
The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.
This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.
This guarantee is not applicable to mattress toppers and children’s and/or baby's mattresses nor the sleeper sofa mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.
At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.
Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the pull-out cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
Read closely the characteristics of your mattress, if it can be turned over, we recommend you turn it every three months (leaving the feet part and the head part and vice versa). This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.
It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.
*IKEA Family clients have 120 days to change the mattress.
Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use.
We offer you a guarantee from 3 to 10 years that covers defects in materials and manufacture on the GODMORGON bathroom series, all bathroom sinks and faucets, as well as the bathroom and laundry series ENHET. All accessories like bars, headrests, handles, hoses and supports for the faucet have a 3 year guarantee.
The guarantee for the GODMORGON and ENHET products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
This guarantee does not apply to TOLKEN countertops and GODMORGON organizers.
The guarantee for IKEA bathroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee is valid for all bathroom sinks, including water taps and faucets from IKEA. The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and faucets. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.
Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.
Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.
The guarantee for IKEA shower faucets is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee is valid for all thermostatic shower faucets at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.
BROGRUND, VOXNAN, VALLAMOSSE and LILREVET thermostatic mixers and thermostatic shower faucets.The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.
BROGRUND and VOXNAN
Daily life at home requires a lot from the kitchen, for this reason we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use. We offer you a 2 to 25 year guarantee that covers defects in materials and manufacture on the SEKTION kitchen system. All kitchen faucets have a 2 to 10 yeas guarantee and all IKEA appliances have a 2 to 5 year guarantee. This guarantee is valid for domestic use.
The guarantee for the SEKTION kitchen system has a validity of two (2), five (5) and twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee covers the following parts of the kitchen system SEKTION:
Products with a 25 year guarantee.
This guarantee is only applicable for domestic use and covers defects in the materials and the manufacture of the following parts of the ENHET kitchen system:
Products with a 10 year guarantee.
Products with a 5 year guarantee.
Damage from plagues: The damages caused by isomers (termites), xylophones (applegrub) or other insects that can damage the integrity of the furniture are not covered in the guarantee. The customer must present to IKEA a proof of fumigation from 7 to 3 days before the installation of the kitchen.
In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog.
The guarantee of IKEA kitchen taps has a validity of two (2) to ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all faucets. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.
10 year guarantee for all IKEA faucets.
This guarantee does not cover the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.
The guarantee is valid for two (2) to five (5) years from the date of purchase of the appliance. The original purchase receipt is required as proof of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance or the new components.
The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.
2 year guarantee for the LAGAN and TILLREDA series.
5 year guarantee valid for the rest of the IKEA kitchen appliances (except LAGAN and TILLREDA).
No exceptions.
Local guidelines and regularizations are applied to these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of the guarantee, this company will install the new or repaired appliance. The repair will be carried out whenever possible. If the appliance is installed in any other furniture, the customer has to uninstall it before the service visit.
The service company will provide the service according to their operative or a service network.
Homes are getting smarter every day, and needs that we didn't know we had keep coming up. With our IKEA Smart Home products you can control the light, sound and even the air in your home. They have been designed taking their quality and function into account. This is why we can guarantee that they will last for at least 2 years which means that they will continue to work as the fist day as long as the maintenance instructions are followed and they are exposed to regular domestic use.
This guarantee is valid for FÖRNUFTIG and STARKVIND air purifiers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the purifier. This means that, within a regular domestic use and following the maintenance instructions, the purifier will work as the fist day, even after 2 years.
No exceptions.
SYMFONISK, ENEBY and VAPPEBY
This guarantee is valid for the SYMFONISK, ENEBY and VAPPEBY speakers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the speakers. This means that, within a regular domestic use and following the maintenance instructions, the speaker will work as the fist day, even after 2 years.
No exceptions.
Daily life at the office and at home requires of a lot of furniture. The storage solution BROR has been evaluated rigurously to comply with the professional use norms at the office (EN1730, EN527 and ANSI/BIFMAx5.5 for tables, ISO7170, EN14073, EN14074 and ANSI/BIFMAx5.9 for storage) and complies with our quality and durability strict requirements. That is why we can offer you 10 years of guarantee that covers the material, fabrication and functioning defects to all the parts of the storage solution BROR.
“Políticas de Garantía de Productos” Registrado en Proconsumidor bajo el No. 075/2021
Resolución D.E 1604-21
The scope of the guarantee for each kitchen assembly and installation service hired with IKEA.
Each guarantee lasts 2 years after the completion of the kitchen assembly or installation.
KEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.
Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.
In the case of resale or third party buyers, the guarantee period that comes with the good does not renew, the remaining period will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or buyer.
Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.
In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.
You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.
These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.