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Do you have any doubts? We can help you

Here you'll find all the help and information you need for your purchases, so that your experience with us it's the best one possible and you can easily improve your everyday at home.

Frequently asked questions

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Contact us

By phone 787 750 IKEA (4532)

Monday to Saturday from 9:00 A.M. to 9:00 P.M. .
Sundays from 9:00 A.M. to 8:00 P.M.

By videochat

Chat live with one of our online personal assistants for a customised attention.

Contact with an online personal assistant

Send us your question

If you prefer it, you can also contact us by sending your question through a form and we will answer you as soon as possible.

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Information about IKEA

Do you need to know where we are, read our terms and conditions, or be updated about all of our news? Here you'll find everything you need.

Where we are

You can now shop in the South zone!

IKEA Ponce Pick up Point

Address:

Ponce mall, 4990
Calle Cándido Hoyos, Suite 190
Ponce, Puerto Rico - 00717

See in Google Maps

Phone number:

787 750 IKEA (4532)

Schedule:

From Monday through Thursday from 9 a.m. to 8 p.m.
Friday and Saturday from 9 a.m. to 9 p.m.
Sundays from 11 a.m. to 7 p.m.

You can now shop in the North zone!

IKEA Escorial Pick up Point

Address:

1500 Avenida Sur
Parque Escorial Lote 1 - 5e
Carolina - Puerto Rico - 00987

See in Google Maps

Phone number:

787 750 IKEA (4532)

Schedule:

From Monday through Saturday from 9 a.m. to 9 p.m.
Sundays from 11:00 a.m. to 7:00 p.m.

You can now shop in the North zone!

IKEA Bayamón Pick up Point

Address:

Carretera Nº2, Km 13.8
Hato Tejas
Bayamón - Puerto Rico

See in Google Maps

Phone number:

787 750 IKEA (4532)

Schedule:

From Monday through Saturday from 9 a.m. to 9 p.m.
Sundays from 11:00 a.m. to 7:00 p.m.