IKEA gives a one-year warranty from the date of purchase. Showing the purchase invoice as proof of purchase is required, as well as the holder’s identification. The warranty is individual and non-transferable.
For warranty coverage you’ll need to fill out the following form attaching the photographs and/or videos that you find necessary, as well as a photo of the invoice.
IKEA will carry out the necessary checks to determine those cases that are covered by the warranty, reserving the right of decision on its implementation and repairing or replacing the item for an identical one or one with similar characteristics. In the event of a substitution, a new item in its original package will be handed out in the same way as the previous one, remaining exempt, in any case, of an assembly guarantee if needed.
Exceptions:
The warranties don’t apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties don’t cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranty doesn’t apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranties don’t cover consequential or incidental damages. The warranty is for exclusive domestic use and the invoice must be in the name of a natural person, excluding office/business furniture.
In order to qualify for these warranties, you must follow the product-specific maintenance instructions. You can find them on each product’s specifications on the web.
For any doubt or question, you can get in contact with us at usvi.customer.relations@ikea.pr or calling 340 489 0444.
Request a refund
Fill in this form and the customer service department will manage your request