IKEA Virgin Islands - St. Croix - St. Thomas

How to shop in
IKEA Virgin
Islands IKEA inspire

You can make all your purchases from the comfort of your home through the www.IKEA.vi website or by calling 340 4890 444

You can also shop through the IKEA Inspire app

1

Browse and choose all the items you want

Browse through our inspirations. Click on the images and add the items to your shopping cart.

Find that item you’re looking for by using the main menu. Go into the room and then select the type of item you want. You can also find the item at the Product menu, or through our popular items. Everything you need is available in the Browser at the top side of the page.
2

Select items for your shopping cart

Add all the items you want to your shopping cart.

The items you add will be in stock and available, so you’ll receive them within 7 and 14 days.

If an item is out of stock, you can include your email so we let you know when it’s available again.
3

Sign up and review your purchase

When you’re ready, click on the make purchase button. Sign up by filling out a simple form and you’ll get to checkout.

If you prefer, you can request the teleordering service, a whole team of experts at your disposal.

We’ll call you at the time that works best for you to resolve any doubt you may have and, if you prefer, finish the payment with you.
4

Payment method

Select the payment method you prefer.

You can either pay with a bank card or through our Teleordering service.

Credit card

Teleordering

How to receive your purchase

We rely on Tropical Shipping to deliver your purchase from the Puerto Rico warehouses to St Thomas and St Croix.

You can pick up your purchase at the Tropical Shipping departments in your town.

All our delivery times and rates are available on our delivery page.

Prices and promotions

IKEA St Croix and St Thomas belong to the IKEA Puerto Rico group. So, you’ll have access to all the promotions! At IKEA you’ll find two types of promotions:

- Price discounts
- Purchase vouchers.

Returns and cancellations

If the item is damaged and you wish to return it, you simply have to fill in the following form within no more than 7 days.
Once your purchase is completed, you have 24 hours to cancel it, as long as it hasn’t left our Puerto Rico warehouse.

See our returns and cancellations policy here.

IKEA Inspire app

Get inspired and shop, wherever and whenever you want, with the IKEA Inspire app. Now with new design and contents to make your IKEA experience even better.

Shop in a few clicks, with a simple and smooth navigation to get to what you’re looking for in an instant.

Download it from:
Google Play
App Store

Find your catalog!

We’re distributing your exclusive St Croix and St Thomas catalog.

Pages and pages full of news, inspiration, tips and great ideas for your home.

Online Personal Assistant

An online personal assistant will be available to help you with whatever you need from 9:00 a.m. to 9:00 p.m. (Monday through Saturday) and from 11:00 a.m. to 7:00 p.m. (Sunday).

If you contact us outside these hours we will be delighted to return your call as soon as we can in our workday hours and guide you through your order or resolve any doubt you might have.

Frequent asked questions

Prices

Yes, they are the same. Items in IKEA Virgin Islands come directly from IKEA Puerto Rico, so the prices are the same.

Yes! All promotions are also available for IKEA Virgin Islands.

Orders

The delivery time varies between 7 and 14 days from the time of purchase.

The delivery cost is paid directly at the destination you have chosen.

You can know where your purchase is by heading to ‘Log in’ on the top of the home page. Then access My account > My orders. Also, we will keep you updated on each process via sms or email. If you prefer or you need additional information, get in contact with customer relations by calling: 340 489 0444 or at usvi.customer.relations@ikea.pr

The handing over of your purchase will be carried out at the warehouse of the delivery company at the destination’s customs. Take into account that you must identify yourself when picking up the purchase.

Adding items to an order that is already placed is not possible, but you can make as many orders as you want.

IKEA currently works with Tropical Shipping, LLC, who is in charge of shipping your order and informing you of the service conditions in case you need additional information.
Once your purchase arrives to the destination you have selected, the shipping company will notify that you can pick up the purchase. If you have any doubt about delivery, you can get in contact with the shipping company on www.tropical.com

If you have questions, you can always get in contact with us by calling 340 489 0444 or at usvi.customer.relations@ikea.pr

In compliance with the Organic Law 3/2018 of December 5th on Data Protection and guarantee of digital rights, as a customer of SARTON PUERTO RICO LLC., you can exercise your rights of access, rectification, cancellation and opposition at any time, by communicating it in writing to:

SARTON PUERTO RICO LLC.
Ramal PR 887
Barrio Martín González Industrial
Park lote 1, Carolina,
Puerto Rico - 00987

Payment

Card payment: This option allows you to close the online shopping process, using an Elavon payment gateway so that all transactions are made under a safe connection. You can use all your Visa, Mastercard and ATH credit and debit cards.

Direct payment or through IKEA’s Contact Center: You can pay for your purchase by phone, assisted by one of our members of IKEA’s Contact Center. If you choose this option, we will get in contact with you to complete your purchase and inform you about everything related to your order.

Yes. All transactions are done under a safe connection that guarantees the confidentiality of all your data.

Exchanges and return

It is very important that you check the condition of the goods once you receive them.
All purchases are pre-insured, meaning that apart from the shipping, there is a small additional cost of approximately 10USD for your peace of mind. However, if for any reason you do not want to insure your purchase or you have any doubt regarding shipping, you can get in contact with www.tropical.com
If you notified that you did not want insurance, that will be the moment when you can make any claim. If you have not notified the cancellation of the insurance, you will have 3 working days to make any claim.

You have 90 days to exchange or return your items from www.IKEA.vi In this case, you will have to use your own shipping company and hire the shipping. Once it arrives to our facilities, we will check the condition of the purchase. Remember that in order to credit the 100% of your purchase, both the contents and the packaging must be unused and in perfect condition. If that is not the case, we will not be able to refund the full amount as we will have to remove the products from circulation.

Hygiene products such as towels, bedding, blankets, mattresses, protectors, etc, will not be admissible for return, even if they are unused.

Remember to check, at the time your purchase is handed over, all the goods and their condition.If you detect that there is some item missing or damaged, you will have to notify it at this time and fill out the claim form provided by the shipping company. Take into account that once you sign the shipment document where you accept having received all the goods correctly, you will not be able to make a claim if some item is missing or damaged.

If you detect any quality defect once you have picked up your purchase, you have 7 days to communicate it through this form. Do not forget to attach photos and videos of the defect if necessary.

Remember that we cannot refund the shipping costs in case of a return. To make a return, send us an email to usvi.customer.relations@ikea.pr or call at 340 489 0444.

Click here for more information

You will have 24h to cancel or modify your purchase. Once it leaves our facilities, we will not be able to make any modifications or cancellations.

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