Returns
You have 90 days to change your mind! Because it’s our compromise to provide the highest quality and best service to our customers, but still, in case you want to return it, you’ll have to use your own delivery company and hire the delivery. Once it arrives to our facilities, we’ll check the condition of the purchase. Remember that in order to credit the 100% of your purchase, it should be unused and in perfect condition, both the content and packaging. If not, we won’t be able to return the full amount as we’ll have to remove the products from circulation.
Hygiene products such as towels, bedding, blankets, mattresses, protectors, etc, won’t be admissible for return, even if they’re unused.
Remember to check, at the time of the delivery of your purchase, all the goods and their condition. In the event of detecting that there’s some item missing or damaged, you’ll have to notify it at that time and fill out the claim form provided by the delivery company at that moment. Take into account that once the delivery document is signed, where you accept having received all the goods correctly, you won’t be able to claim that there’s some item missing or damaged.
If you detect some quality defect once you have picked up your purchase, you’ll have 7 days to communicate it through this form. Don’t forget attaching photos and videos of the defect if necessary.
Remember that, in the event of a return, we cannot return the delivery cost.
To make a return, send us an email at usvi.customer.relations@ikea.pr or call at 340 489 0444.
As of the 1st of May 2021, several of our items must be attached to the wall, to prevent tip-over accidents at your house or business. If after your purchase, you do not secure the item as recommended, you must return it to your nearest Store or Pick up point and we will give you a non-refundable voucher worth the value of the purchase.
Request a refund
Fill in this form and the customer service department will manage your request