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IKEA FESTIVAL
Low prices. Very low prices
Hej! You are in IKEA Puerto Rico
Hej! You are in IKEA Puerto Rico
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The extent of the guarantee of each product is described under each product.
Guarantee's duration depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.
IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.
In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.
You will find all maintenance instructions in your IKEA store and on www.IKEA.pr
This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.
These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.
Guarantees valid as of july 1, 2026. For information on the previous guarantees, contact our customer service department.
Get in contact with your IKEA Point - You'll find the addresses and telephone number on www.IKEA.pr
It is your proof of purchase and will be requested to apply the guarantee.
Everyday life at home demands a lot from sofas and armchairs. Our sofas undergo rigorous testing to ensure quality and durability standards, as well as compliance with the most demanding requirements for domestic use. For this reason, we can offer a 10-year warranty against defects in materials and manufacturing that covers the structures and cushions of our sofas.
The warranty for sofas is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.
All sofas, sofa beds, armchairs, and footstools, excluding those made of natural fiber, covers, and cushions POÄNG.
This warranty is only applicable to domestic use and covers defects in materials and manufacturing in: seat and back cushions and structures.
At IKEA, we test all our sofas and armchairs to ensure they are durable. And we are especially demanding with those that have many years of warranty. For example, we place 220 lb of weight on the seat 50,000 times, and weights of 66 lb on the backrest the same number of times. And we do all this to ensure that the structures will maintain their stability and the cushions their elasticity and comfort. The warranties we offer are proof that our sofas and armchairs can withstand frequent and long-term use, and are a security for you as a customer.
Cushions should be cared for to maintain their comfort. They should be plumped regularly, at least once a month. They should also be alternated, so that the cushions that are used the most exchange places with those that are used less frequently.
Tighten the leg screws after two weeks of use, and make sure they remain tight by checking them a couple of times a year.
More information in the maintenance instructions supplied with the product.
Daily life at home demands a lot of office furniture. The MITTZON, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL series (except the drawers), the MITTZON, BEKANT, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL
glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSIsBIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSIsBIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can offer a guarantee from 3 to 10 years that covers defects in the materials, manufacture or in its functioning of all parts of the MITTZON, BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the MITTZON, GALANT and TROTTEN storage system, the HÄLLAN wardrobes and the UPPSPEL glass door cabinet.
3 year guarantee on the following products:
The FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL gaming desks.
The UPPSPEL glass door cabinet.
10 year guarantee on the following products:
The guarantee for the MITTZON, IDÅSEN and TROTTEN series, GALANT, BEKANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the MITTZON, BEKANT, IDÅSEN, TROTTEN, FREDDE, UTTESPELARE, HUVUDSPELARE and UPPSPEL series, the MITTZON, GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL glass door cabinet, from the day of purchase at IKEA.
Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.
Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSIsBIFMA X5.1 for ofce chairs EN16139, ANSIsBIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.
The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:
The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.
3 years of guarantee on the following products:
10 years of guarantee on the following products:
What itemsare not covered by the guarantee?
The following items are not covered by the guarantee:
Day-to-day life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior fittings have been rigorously tested to meet our strict requirements for quality, strength, and durability, as well as the high demands of domestic use. Therefore, we can offer a 10-year warranty for PAX wardrobes and KOMPLEMENT interior fittings marked with the logo below, covering defects in materials and manufacturing.
The warranty for PAX wardrobes and KOMPLEMENT interior fittings is valid for ten (10) years from the date of purchase. The original simplified invoice must be presented as proof of purchase.
This warranty applies only to domestic use for storing clothes and shoes and covers material and manufacturing defects of the following components of PAX wardrobes and KOMPLEMENT interior fittings:
Assemble the wardrobe following the assembly instructions and secure its structure to the wall. Remember that different types of walls will require different types of hardware. If you are unsure, contact a specialist. Clean it with a damp cloth in a mild cleaner. Then wipe it dry with a dry cloth.
Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.
The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.
This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.
This guarantee is not applicable to mattress toppers and children’s and/or baby's mattresses nor the sleeper sofa mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.
At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.
Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the pull-out cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
Read closely the characteristics of your mattress, if it can be turned over, we recommend you turn it every three months (leaving the feet part and the head part and vice versa). This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.
It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.
Day-to-day life in the home demands a lot from bathroom furniture; this is why our bathrooms undergo rigorous tests to meet our strict quality, strength, and durability requirements. They are tested to meet the most rigorous standards of domestic use. We offer a 3 to 10-year warranty covering defects in materials and manufacturing in the HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN bathroom series, all sinks and faucets, as well as in the ENHET bathroom and laundry series.
All shower accessories such as bars, heads and handles, hoses, and faucet supports have a 3-year warranty.
The warranty for HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET products is valid for ten (10) years from the date of purchase. The original simplified receipt must be presented as proof of purchase.
This warranty applies only to domestic use and covers defects in materials and manufacturing of the following products:
This warranty does not apply to TOLKEN countertops and HAVBÄCK, ÄNGSJÖN, and TÄNNFORSEN organizers.
HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, and ENHET bathroom furniture must be wall-mounted. Ensure that your bathroom walls can support the weight of the furniture, as improper installation can cause injury or damage. If you are unsure about installation, contact a professional. As wall materials may vary, screws for mounting are not included. If you want to inquire about the most suitable screwing system, contact your specialized dealer. Follow the assembly, installation, and care instructions carefully.
The warranty for IKEA bathroom sinks and faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.
This warranty is valid for all IKEA bathroom sinks, including the siphon, and faucets. The warranty applies only to domestic use and covers all defects in materials and manufacturing of all bathroom sinks and faucets. Our products have been tested to meet international standards, and we use only the best materials to ensure our 10-year warranty commitment.
Sinks must be wall-mounted. Ensure that your bathroom walls can support the weight of the sink and furniture, as improper installation can cause damage or injury. If you have doubts about installation, contact a professional. As wall materials may vary, screws are not included. Follow the assembly, installation, and care instructions carefully.
Some countries have introduced legal requirements for the approval and certification of bathroom sinks and faucets. Our faucets and sinks have been approved and certified to meet the relevant requirements of each market. The certification reference can be found in the assembly instructions included in the faucet box.
The warranty for IKEA shower faucets is valid for ten (10) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.
This warranty is valid for all IKEA shower faucets. Our products are tested against major international standards, and we use the best components to ensure the 10-year warranty promise.
The three (3) year warranty is valid for the following products and is effective from the date of purchase. The original purchase receipt will be required as proof of purchase.
BROGRUND
Everyday life at home demands a lot afrom a kitchen, which is why we rigorously test ours to ensure they can withstand heavy loads, high temperatures, and daily use. We offer warranties ranging from 2 to 25 years that cover defects in materials and workmanship for the modular kitchen system. All faucets have a 10-year warranty, and all IKEA appliances have a 2 to 5-year warranty. This warranty is valid for domestic use.
The warranty for the modular kitchen system is valid for twenty-five (25), five (5) and two (2) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.
This warranty covers the following parts of the modular kitchen system:
Follow the assembly, installation, and care instructions carefully.
Damage caused by pests: damages caused by termites, woodworms, or other insects that compromise the integrity of the furniture.
To provide you with functional products that meet your needs and expectations, we renew our range every year. For this reason, we cannot guarantee that all products and prices will be available during the catalog's validity period.
IKEA kitchen faucets have a warranty of ten (10) years, valid from the date of purchase. The original purchase receipt must be presented as proof of purchase.
This warranty applies only to domestic use and covers defects in materials and workmanship for all faucets. Our kitchen faucets are tested to international standards, and we only use high-quality components to ensure the 10-year warranty.
This warranty does not cover logical deterioration over time, cuts or scratches, damages caused by impacts or accidents, or water residue. It also does not apply to the filter, which must be cleaned regularly and replaced once worn out.
The warranty lasts for two (2) and five (5) years from the date of purchase of the appliance. The original purchase receipt must be presented as proof of purchase. If any repair service is performed during the warranty period, it will not extend the validity period of the appliance warranty or the new components.
The warranty covers defects in the appliance that have been caused by manufacturing faults or material faults from the date of purchase. This warranty applies to domestic use. Exceptions are specified under what the warranty does not cover.
2-year warranty for the LAGAN and TILLREDA series.
5-year warranty is valid for all other IKEA kitchen appliances (excluding LAGAN and TILLREDA).
No exceptions.
These conditions are subject to local guidelines and regulations. IKEA handles the replacement. If the service company repairs or replaces the appliance under the warranty terms, the service company will install the new or repaired appliance. Repair will be carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall it before the service visit.
The service company will provide the service according to its operations or to a service network.
Daily life at the office and at home requires of a lot of furniture. The storage solution BROR has been evaluated rigurously to comply with the professional use norms at the office (EN1730, EN527 and ANSI/BIFMAx5.5 for tables, ISO7170, EN14073, EN14074 and ANSI/BIFMAx5.9 for storage) and complies with our quality and durability strict requirements. That is why we can offer you 10 years of guarantee that covers the material, fabrication and functioning defects to all the parts of the storage solution BROR.
The warranty for knives is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase. proof of purchase.
This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to work as well as they did on the first day, even after 15 years. will continue to function as they did on day one, even after 15 years. Normal use is defined as using the product to cutting food, washing the knife by hand once a day and sharpening it regularly.
This warranty does not cover FÖRDUBBLA, HACKIG, UPPFYLLD, SKALAD and SMÅBIT knives, as well as cutlery knives and knife sharpeners. cutlery and knife sharpeners.
IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product the defective product or replace it with the same or a similar product. If the product is no longer If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.
This warranty does not apply to products that have not been used for household purposes. This warranty does not cover changes in the appearance of the knives, unless they have a significant effect on their functions. This This warranty does not apply to products that have been improperly stored or stored improperly, have received misuse or misused or improperly used, altered or modified, or cleaned with improper cleaning products or methods. improper cleaning methods or products. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accidents. accidents. This warranty does not apply if the product has been placed outdoors or in a humid environment. This warranty does not cover consequential or incidental damage.
Everyday life in the home places high demands on kitchen utensils. Pots, pans and woks are rigorously tested to withstand everyday life.
We guarantee the use of pots, pans and woks without non-stick coating for 15 years.
This means that they will work as well as the first day, as long as our maintenance instructions are followed and they are subjected to normal household use (cooking and washing once a day).
The warranty on non-stick coated pots, pans and woks is valid for fifteen (15) years from the date of purchase (applies only to purchases made on or after September 1, 2024). years from the date of purchase (applies only to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.
This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to work as well as they did on the first day, even after 15 years. will continue to function as they did on day one, even after 15 years. Normal use is defined as using the product to cutting food, washing the knife by hand once a day and sharpening it regularly.
This warranty does not apply to non-stick coated pots, pans and woks.
IKEA will examine the product to decide if it is covered under warranty. IKEA will decide whether to repair the defective product the defective product or replace it with the same or a similar product. If the product is no longer If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.
This warranty does not apply to products that have not been used in the home. This warranty does not cover changes in the appearance of pots and pans, unless they have a significant effect on their functions. This This warranty does not apply to products that have been improperly stored or stored incorrectly, have been misused or improperly misused or improperly used, altered or modified, or cleaned with improper products or cleaning methods. improper cleaning methods or products. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accidents. accidents. This warranty does not apply if the product has been placed outdoors or in a humid environment. This warranty does not cover consequential or incidental damage.
Depending on the material of the pots and pans, different maintenance instructions must be taken into account, so be sure to follow the instructions specified on each product. be sure to follow the instructions specified on each product. If you are unsure of the instructions instructions to follow, please contact your IKEA store/customer service center or visit www.IKEA.pr, locate your product through the search engine and go to the Materials and Careto the Materials and Care section.
The scope of the guarantee for each kitchen assembly and installation service hired with IKEA.
Each warranty lasts for 2 years after the completion of assembly or installation of kitchens.
KEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.
Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.
In the case of resale or third-party purchasers, the warranty period accompanying the item does not renew; instead, the remaining term will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or purchaser.
Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.
In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.
You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.
These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.
