Buying online is very easy!

Discover how to get inspired and shop online in a quick and easy way.
All of our items are at your fingertips with just one click.

Shop online or through IKEA Inspire.

Steps to shop online at IKEA Puerto Rico

1

Browse through www.IKEA.pr

You'll find all our range. Thousands of items in different colours and sizes so you get inspired and choose the one you like best.
 

 
2

Add them to your shopping cart

Choose the items you want to buy and add as many as you like to your shopping cart.
 

 
3

Register and choose how to receive your purchase

When you're ready, click on the “make purchase” button. Register filling out a brief form, you can choose if you want to receive your purchase home or pick it up yourself at your IKEA store or point.

 
Parcel service with home delivery for
your online orders of accessories and
mall items. More information
 

Buy and receive at home comfortably.
More information 

 
Come to you IKEA store or point to
pick up your purchase for free.
We will inform you by
email and SMS.
4

Payment method

Choose the payment method you prefer. You can choose between paying with a bank card or through Teleordering.
 

Credit card
 
Teleordering
 

You can do it yourself, but you don’t need to

Choose from all of our services.
 

Personal online shopper

Chat live with one of our personal assistants for a customised attention. Contact with an online personal assistant
 

Delivery service

You cannot take your furniture home? We'll bring them to your home or office. Once you make your online purchase, the transport company will call you to set a delivery date. View shipping rates

 

Assembling services

Sometimes it's good to have someone help you assemble your furniture. We'll be pleased to help you.
25

Trust us

All our items are covered by an up to 25 years guarantee. Consult our guarantee site to know more
 

Returns policy

Do you need to return something from your order? Do not worry, we offer a comfortable returns system

Other services

Do you need extra help? We are determined to improve day by day and make your shopping experience easier. That is why we put at your disposal a variety of services to complete your online experience.

Frequent asked questions

Prices

If they are the same, the price is the same on the web, your IKEA Inspire app, the IKEA point or the IKEA Puerto Rico catalogues.

Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.

Order

 

You can know where your purchase is by heading to "Log in" on the top of the home page. Then access My account > My orders. Also, we'll keep you informed of each process through SMS or email. If you prefer o you need additional information, get in contact with customer relations by calling: 787-750-4532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can request all the services you need. You have delivery, assembling, measuring and kitchen installation services at your disposal. click here to see the rates. By the end of your online purchase, we'll call you to arrange the details of the services requested and make the payment.

We are available from 9:00 AM to 9:00 PM through your personal web shopper or calling 787-750-4532 or in the contact section.

In compliance with Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, as a client of SARTON PUERTO RICO LLC .. you can at any time exercise your rights of access, rectification, cancellation and opposition, communicating it in writing to:
SARTON PUERTO RICO LLC.
Ramal PR 887
Barrio Martín González Industrial
Park lote 1, Carolina,
Puerto Rico - 00987

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or digital) and the card used to pay for the purchase. If it is another person who collects the purchase and not the holder of the purchase, you must bring with you the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Payment

 

Payment with card: This option will allow you to close the online purchase process, using a payment server of Elavon so that all transactions are made under a secure conection. You will be able to pay your puchases with the credit or debit card you want, Visa, MasterCard, ATH.
By phone: In this case our IKEA Contact Centre department will get in contact with you to formalise the purchase and coordinate the delivery as well as to inform you of the status of your order. For more information you can get in contact with our IKEA Contact Centre service through the email address telepedidos.pr@ikea.pr
All transactions will be performed under a safe connection that guarantees the confidentiality of all your data. Financed payment: You can finance your purchases with the Beyond® FirstBank credit card. Click here for more information.

Yes. All transactions will be done under a save connection that will guarantee the confidentiality of all your data.

Exchanges and returns

 

The customer is accountable for checking the goods upon home delivery. Changes or exchanges of faulty items will be admitted during the validity period of the guarantee from the date of purchase, being SARTON PUERTO RICO LLC. responsible for the shipping expenses, to the IKEA store. You should get in contact with us through our email callcenter@ikeasi.com or calling 787 750 4532 providing the details of the product, receipt, as well as the damage it suffers. Once we have received the information, we’ll indicate the way to proceed.

It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

You must bring the purchase invoice for any changes and returns.

Refunds will be made via the same payment method used to pay for the purchase, however, cash refunds will be made exclusively at the main store, IKEA Bayamon Store or at our IKEA Ponce or Escorial Points.

Exceptionally, IKEA will be able to refund you via bank transfer upon request.

In the case of refunds via credit or debit card and bank transfer, they may be verified within 7-10 working days of the request (subject to validation by the financial intermediary).

Returns are not accepted, no refunds are made or price adjustments if the item is reduced on price after its purchase.


Click returns system for more information.

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you are not completely satisfied with the products, return the product without opening or opening, in the original packaging and with the purchase receipt, within 90 days. The presentation of the invoice is essential for all changes and returns.
Click here for more information.

Do you have any doubt? We help you

Here you will find all the help and information you need in your purchase, so that your experience with us is the best possible and you can improve the day to day in your home easier.
 
Contact us by phone
787 750 IKEA (4532)
From 9:00 A.M. to 9:00 P.M. everyday.
 
Send us your question
If you prefer, you can also contact us by
sending your question through a form and
we'll answer you as soon as possible.

 Use the contact form

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