A. The IKEA obligations
- What is included
- What is not included
- First service
- Second service
- Changes of date
- Changes of place
- Changes of items in your service (add/eliminate)
- Prices and payment methods
- Packaging removal
- Furniture and appliances removal service
- Safety
- Fix it
- Services schedules
- Place to implement the services
- Implementation of the services
- Items verification
- Time to claim
- Services guarantee
IKEA's obligations
What is included
The services provided apply only to items you have purchased through official sales channels in Puerto Rico: stores, pickup locations, the website, the IKEA Inspire app, or phone orders.
What is not included
Even if the items were purchased at IKEA, the following are not included, unless expressly stated otherwise:- Custom countertops (except for services that specifically include them).
- Bargain items.
- Display items.
- Fully assembled items.
- Customized items.
First service
If your order includes all the items needed to perform the service, you’ll have one initial and only service call.
Before the visit, we’ll contact you to confirm the date, time, and access conditions to your home, in order to ensure the proper completion of the delivery, assembly, installation, disassembly, or pickup you’ve requested.
To perform the service, we need your prior confirmation and for you to be available at the agreed-upon date and time. If you are not present at the service location, the service provider will wait for up to 15 minutes. If the service cannot be performed due to lack of confirmation, the customer’s absence, or requested changes made outside the established deadlines, it will be necessary to schedule a new visit, and charges for a second trip may apply.
Where to place the items. If you have an associated assembly/installation service, it is important that the items be located in the designated space.
If you booked the delivery service through IKEA and fail to provide this information, you will be required to pay for a new delivery to place the merchandise in the appropriate location.
In the case of locations where access permits or commercial parking spaces (parking lots) require payment, these costs will be your responsibility.
In residential complexes, shopping centers, airports, and other government facilities, you must obtain the necessary permits.
In the case of locations where access permits or parking fees are required (such as shopping centers), you will be responsible for covering these costs.
In residential complexes, shopping centers, airports, and other government facilities, you must obtain the necessary permits and notify IKEA by providing the dates and times for the service prior to our arrival.
If you fail to provide this information and it prevents us from performing the service, or if the designated location does not meet the required conditions and safety standards, the service cannot be performed, and you will be responsible for travel costs.
We work to ensure you receive your order in full. For services that include assembly or installation—especially for kitchens—the delivery may be rescheduled if any essential components are missing, to ensure the product is properly installed and functional.
We are committed to meeting the agreed-upon deadlines. However, in exceptional circumstances beyond our control—such as adverse weather conditions, government restrictions, breakdowns, or traffic incidents—the service may need to be rescheduled. In such cases, we will coordinate a new date with you within a maximum of 7 days from the originally scheduled date.
Second service
If your order includes items that are on backorder or temporarily unavailable, we will schedule a second service call to complete the delivery of the remaining items and finalize the service you purchased.
If your purchase includes assembly or installation services, the second visit will be scheduled once all necessary items are available to ensure the service is completed properly. We’ll also keep you informed of any delays related to product availability, and, if you prefer, you can request a refund for the items still pending delivery.
We will contact you in advance to coordinate the new visit and confirm the date and time of the service. Please note that the contracted services include a maximum of two visits. If you require additional visits, you will be responsible for the corresponding cost of each visit.
The same terms and conditions established for the first service will apply to the second service.
Changes of date and place
You may request a date change for your service, subject to availability and the conditions listed below:- For transportation services, the request must be made before the scheduled delivery date.
- For assembly and installation services, the request must be made at least two (2) business days in advance.
- If you wish to change the address or location where the service will be performed, please note that additional fees may apply and changes to the originally scheduled timeline may occur.
- The new requested date must be scheduled within seven (7) days of the date of purchase or service booking. While the new visit is being arranged, we can store your merchandise at no additional cost, subject to space availability.
- You may make a maximum of two (2) date changes per service. Additionally, the service cannot be postponed for more than thirty (30) days from the date initially agreed upon.
- Once this period has elapsed, we will issue a refund for the items and services you paid for. Please note that charges associated with schedule cancellations or other applicable costs, as outlined in the terms of service, are non-refundable.
Changes of items in your service (add/eliminate)
If you need to add or remove items after placing your order, we will cancel your order and place a new one. This is only possible if there are at least 2 business days remaining before your order is delivered or the corresponding service is performed, and it is subject to availability.
Please note that it will not be possible to add items to a service that has been completed, partially completed, or created more than 30 days ago.
We will refund the portion of the service that has not been performed, provided that the amount paid for the service exceeded the minimum charge. The refund will be issued via the same payment method used, within a minimum of 7 to 10 business days from the date of the cancellation request.
The refund will be processed in accordance with our return policy and the payment method used.
Prices and payment methods
You can check prices and payment methods at our IKEA locations.
You must pay for the services at the time of purchase using the payment methods accepted at each of our locations.
Service prices will be provided at the time of purchase. Additionally, all items associated with the service must be included in full at the time of purchase.
Click here (insert link to pricing) to view our service rates.
Safety
At IKEA, your safety is our top priority. For this reason, we do not assemble or install items suspended from walls or ceilings made of laminated wood, glass, metal, natural fibers, or similar materials when conditions do not ensure a secure attachment.
As an exception, as part of our kitchen installation service, we can mount upper cabinets on laminated drywall walls, provided that the structure allows for a safe installation and that approved fastening systems for this type of installation are used.
When you book the service, it’s important that you let us know the type of wall where the assembly or installation will take place. Before beginning work, our team will assess the conditions of the site to confirm that the service can be performed safely.
If the conditions of the space pose a risk to people, merchandise, or the installation, we may decide not to perform the service. In such cases, the cost of the items and associated services will be refunded, minus only the cost of the trip made.
Surveys
IKEA may conduct surveys and follow-up visits to verify quality, safety, and compliance with our service standards, always with the customer's prior authorization.
Pin it
At IKEA, safety is a priority. For this reason, items that could tip over must be securely anchored to the wall using the recommended anchoring systems.
If you sign up for the assembly service, we’ll inform you about the need to secure the item to the wall to ensure safer use of the product, especially in homes with children.
If you decide not to authorize the wall mounting during the service, our team will only be able to assemble the item. In that case, you must provide written confirmation of your decision before the service is completed.
Packaging remove
We will remove any packaging and wrapping generated during the assembly and/or installation service and take them to the area you specify within your home.
Furniture and Appliance Pickup Service
If you’d like, we can help you by picking up your sofa, mattress, appliance, or old kitchen. To schedule this service, simply request it when you purchase the associated service and pay the corresponding fee.
To ensure safe pickup, it’s important that the items be free of pests. If any pests are detected, we will not be able to provide the service.
In the case of mattresses, they must be properly wrapped before pickup for hygiene and safety reasons.
Additionally, the items must be disassembled, and their dimensions must allow for safe transport from their current location to the transport vehicle via the available entry points in the home.
Service Schedules
Service hours will be as follows:
- Monday through Friday from 8:00 AM to 7:00 PM
- Saturday from 8:00 AM to 2:00 PM
- We will always adhere to the day and time slot agreed upon with the client when the service was contracted.
Implementation of the services
When booking the service, you must provide any relevant information that could affect its performance, including restricted access, the absence of an elevator, the number of floors, specific schedules, access permits, or other site-specific conditions.
If the location does not have an elevator, items will be transported only up to the fourth (4th) floor.
If the service is provided in residential complexes, corporate buildings, shopping centers, or any other premises requiring special authorizations, it is your responsibility to obtain the necessary permits in advance to ensure staff access.
Before work begins, the area designated for the service must be in suitable condition for its performance; it must be clean, uncluttered, free of pests, and have sufficient space to work safely. Additionally, it must have access to electricity and water when these are necessary for providing the service.
Any prior construction, masonry, plumbing, electrical, or site preparation work must be fully completed before the scheduled service date.
If you have contracted an installation or assembly service, it is important to inform the provider of the location where the items will be installed or assembled and to ensure that this is the exact location where the corresponding service will be performed.
Services will not be provided at properties that are under construction, undergoing renovation, or that do not meet the minimum requirements for access, safety, and space necessary for the proper performance of the service.
If you fail to provide information that prevents the service from being performed, or if the specified location does not meet the required conditions and safety standards, the service cannot be performed and will be considered completed, and you will be charged for travel expenses.
Items verification
If you arrange for a shipping service, you must verify the quantity and condition of the packages received together with the SERVICE PROVIDER, who will be present while you count the items at the time of delivery.
You will need to sign to confirm (or dispute) the number of packages and their condition after inspecting the items. On the delivery receipt we provide, you must note any relevant issues in writing.
For assembly/installation services, you must verify that the item is functional and in perfect condition. On the delivery receipt, you may note any relevant issues in writing.
Time to claim
The customer or authorized representative must present valid identification upon receipt of the merchandise.
If you have any issues with the service provided or the items received, please contact us within 7 calendar days of the service date.
To help you as quickly as possible, please provide any available information or evidence regarding the incident and contact us at 787-750-4532, option 5.
Services guarantee
Assembly and installation services are covered by a two (2) year warranty starting from the date the service was performed.
During this period, you may contact us if you encounter any issues related to the assembly or installation performed as part of the contracted service.
The warranty does not cover issues resulting from:
- Improper storage of the items, misuse, modifications made to the product, or cleaning with methods or products not recommended.
- Normal wear and tear, as well as cuts, scratches, dents, or accidental damage.
- Use of items outdoors or in humid environments when they were not designed for such conditions.
- Damage caused by use other than that intended for the product or by external factors unrelated to the assembly or installation service.
Services available for you
Financing
Consists on the possibility of financing the adquisition of items or services.
For more information consult it with our coworkers.
Planification
Consists on the planification service and assitance made by the specialist coworkers at IKEA adjusting to your needs.
We recommend you provide us a previous measuring of the space with the indicated guidelines to the IKEA expert personnel.
In case of hiring the installation with IKEA it will always be necessary to perform the measuring by our recommended coworker, this service will have an additional cost.
To hire this service you must follow the next steps:
- You must request a prior appointment through the contact points.
- Once the service is finish you must proceed to the signing of the design made.
It will be necessary that your verify your design and provided documentation.
Check at the web the availability and prices of this service.
1. Kitchen planification
Consists on the planification service and assistance of kitchens made by IKEA specialist coworkers adjusting to your needs.
2. Planification of home areas
Consists on the planification service and assistance of the house (minimum two areas) made by IKEA specialist coworkers adjusting to your needs.
3. Wardrobe planification
Consists on the planification service and assistance of wardrobes made by IKEA specialist coworkers at your residence, adjusting to your needs.
4. Wardrobe planification through virtual consultant
Consists on the planification service and assistance of wardrobes made by IKEA specialist coworkers through a virtual appointment, adjusting to your needs.
5. Furniture planification through virtual consultant
Consists on the planification service and assistance of furniture made by IKEA specialist coworkers through a virtual appointment, adjusting to your needs.
Measuring
Consists on a visit of the recommended coworker to measure the space and the conditions of the area in which the installation will be performed.
If you have planned making several measurings these must be billed separately, including all the complete data of the adress to be able to perform the service.
This service includes:
- Taking all measures of the room, including: electric and water outlets, smoke vents, property conditions, type of walls/ceilings and any relevant element.
- Picturs of the area where the custom-built kitchen, wardrobe or countertop is going to be installed.
1. Kitchen measuring
Consists on a visit of the recommended coworker to measure the space and the conditions of the area in which the installation of a kitchen will be performed.2. Kitchen measuring and verification
Consists on two visits of the recommended coworker to measure the space and the conditions of the area in which the installation of a kitchen will be performed.
It will be necessary in the case of kitchens in construction or those in which any type of modifications of the area are made, after the first measuring visit.
3. Kitchen verification
Consists on a second visit made after the initial measuring, where the recommended coworker verifies those measurings made in the space and the conditions of the area in which the installation of a kitchen will be performed.
4. Kitchen custom-built countertops measuring
Consists on the visit of a recommended coworker, to measure the space and the conditions of the area where the custom-built countertop installation will be made.
this service is associated to the adquisition of a custom-built countertop and to peform it is necessary that the low modules and panels are installed.
The day of the measuring the coworker will measure the furniture and the cuts to be able to elaborate the stone and will arrange with you the details, including where the cuts are going to be placed.
5. Modular wardrobes measuring
Consists on a visit of the recommended coworker to measure the space and the conditions of the area in which the installation of a wardrobe will be performed.
Click and Collect
Consists on a free service so you can remove your purchases made through the web page or teleordering at the contact point chosen by you.
When your items are available, we will send you a notification, but remember that, if you don't pick it up before 3 business days after this notification, we will cancel your purchase and will return the amount fot the items, through the same mean the payment was made.
Check here the deadlines and conditions
Home delivery
Consists on delivering the new items you have adquired at one of our IKEA Santo Domingo contact points, to the destination we have agreed.
1. Parcel delivery
Consists on delivering the new items, of small or medimum dimensions, that you have adquired through our web page, IKEA Inspire app or via telephone with our teams of Teleordering.
To be considered a parcel delivery service the order must meet these characteristics:
- Maximum weight per item: 20 Kg
Check the deadlines at out web.
This service is not provided with storage, which means that if we cannot deliver the products, we will cancel it and manage the return, deducting the delivery service costs.
2. Delivery to pick up points (PUOP´S)
Consist on delivering the items you have adquired at one of our contact points to the pick up point or shops where you will have them available until their removal.
We will notify you via sms or email when the item is available to pick up, from that moment you will have 3 days to pick it up, once this deadline has ended we will cancel your purchase and will return the amount of the items, in the same way the payment was made.
3. Local delivery
Consists on delivering the new items you have adquired at one of our contact points, to the destination we have agreed.
4. 24h local delivery
Consists on delivering the new items you have adquired at one of our stores, to the destination we have agreed. You can receive your purchase in the following 24 hours after hiring the service.
This service is subjected to availability
*Servicio not available at Pick up pints, Small store, Shop´s. (Except at City Shop 7 Palmas, where the service is available).
5. Kitchens local delivery
Consists on delivering the new kitchen you have adquired at one of our contact points, to the destination we have agreed.
6. Custom-built countertop delivery
Consists on delivering the new custom-built countertop you have adquired at one of our physical contact points.
This service will be performed the same day of the installation of your custom-built countertop.
Removal
This consists of picking up the items you have purchased at one of our contact points and delivering them to IKEA for exchange or return.
Excluded from the pick-up service, even if purchased from IKEA, are food products, custom-made countertops, opportunity items, display items, pre-assembled items and customized products.
In addition, items must also comply with our return and exchange policy in order to be picked up. See conditions here for our return policy.
You must ensure that the dimensions allow for pickup through your access door or any area for service.
As a customer it is your responsibility to ensure that the items are free of pests of boring insects, being this the case we will not be able to perform the collection service.
Parcel pick-up
This consists of picking up new items you have purchased at one of our contact points through our parcel service and delivering them to IKEA for exchange or return.
Removal of disassembled items
This consists of picking up new items you have purchased from one of our contact points excluding parcel service and delivering them to IKEA for exchange or return.
Pick up local transport kitchen items
Consists of picking up new kitchen items you have purchased at one of our contact points and delivering them to IKEA for exchange or return.
*Not compatible with a parcel service.
Removal of old items
Planning
This is a planning and consulting service provided by IKEA's specialist partners to suit your needs.
We recommend that you provide us with a previous measurement of the space with the guidelines indicated by IKEA's expert staff.
In case of contracting the installation with IKEA it will always be necessary to make the measurement by our recommended partner, this service will have an additional cost.
- You must request an appointment through the points of contact with you.
- Once the service has been provided, you must proceed to sign the design.
- It will be necessary that you verify your design and documentation provided.
- Check the availability and prices of this service on the web.
Sofa take-back
It consists of removing your used sofa, at the time of delivery of your new sofa purchased at IKEA.
Mattress pick-up
Consists in taking back your used mattress, at the time of delivery of your new mattress purchased at IKEA.
Removal of electrical appliances
Consists of the removal of your old appliance, at the time of delivery of your new appliance purchased at IKEA.
Removal of old kitchen
Consists of the removal of your old kitchen.
The kitchen will need to be disassembled at the time of delivery for removal.
Storage
At IKEA, whenever you hire a transport service with us, we can store your items free of charge for up to 10 days from the date you hire the service. After this period, you must pay the corresponding storage fee.
Please note that you will be charged the storage fee from the 11th day onwards for each day of storage.
Please note that we cannot store your purchase for more than 30 days from the date initially agreed upon. After this period, we will cancel the order, refund the amount you have paid for the items and the service, and the storage service will not be refunded.
* Does not apply to Click&Collect or parcel delivery services.
* This service is only available in stores, not in shops or delivery points.
Furniture disassembly
It consists of the dismantling and/or uninstallation of IKEA items, provided that you have purchased equivalent items in any of our IKEA contact points and you have contracted the assembly and/or installation of these, always in the same place where we will perform this service.
Remember that we cannot guarantee the condition of the items once they have been disassembled or uninstalled or the possible incidents that may arise in the disassembly / uninstallation.
Please note that we do not dismantle / uninstall plasterboard/sheetrock walls.
Assembly
This service consists of assembling new items you have purchased at one of our contact points, including those items installed with posts and suspension rails anchored to the wall or ceiling, and following the instructions included in the packaging.
For assemblies that the customer has started and subsequently hired the assembly service for, IKEA is not responsible for any incidents or damages detected during the assembly process.
This service includes:
- Connections, fastening materials, and sealing.
- Installation of posts and suspension rails. Anchoring to the wall/ceiling with or without rails.
- Assembly of mini kitchens (ÄSPINGE and SUNNERSTA). This includes furniture assembly service along with faucet installation.
This service does not include:
- Cleaning, welding, painting, plumbing, electrical work, masonry, or decoration.
- Installation of protective plastic for drawer interiors (liners).
- Installation of decorative end caps.
1. Furniture Assembly
This service consists of assembling new items you have purchased at one of our contact points, including those items installed with posts and suspension rails anchored to the wall or ceiling, and following the instructions included in the packaging.
This service includes:
- Connections, fastening materials, and sealing.
- Installation of posts, suspension rails, and anchors.
- Assembly of ÄSPINGE and SUNNERSTA kitchens. This includes furniture assembly service along with faucet installation.
2. SKYTTA Modular Wardrobe Assembly
This service consists of assembling SKYTTA floor-to-ceiling sliding doors that you have purchased at one of our contact points, following the instructions included in the packaging, without any adaptations or modifications to the furniture, except those specified in the project.
Assembly is ALWAYS conditional upon prior booking of a measurement service with our authorized service provider. This service consists of measuring the space where the installation will take place. Based on those measurements, we will design the SKYTTA solution.
We cannot install on sloped or uneven ceilings. Assembly will be carried out on a flat surface parallel to the floor. Additionally, it is not possible to install floor rails on radiant floors, carpets, or rugs.
If the ceiling is not made of plasterboard and the side walls are, we will proceed with the SKYTTA installation, including the stopper bar.
Note: We do not carry out SKYTTA installations in children's rooms, bathrooms, outdoor areas, or wet zones, or in areas near water outlets or faucets (closer than 20 cm). Therefore, we will not perform installations in such spaces.
If the merchandise has been opened and/or manipulated before the installer begins the service, we will not be held responsible for any damages detected in the items.
If necessary, cuts will be made to baseboards/skirting boards, provided they are made of wood, plastic, or similar materials.
To contract SKYTTA, the installation area must be enclosed by a ceiling, floor, and two walls.
This service includes:
- Assembly of structures, doors, panels, fittings, handles, stopper bars, rails, height reducers, and their cuts, according to product instructions and the final design made at IKEA. Includes lighting, accessories, and complements from the PAX, PLATSA, and SKYTTA ranges.
- Includes fastening and sealing materials.
This service does not include:
- Modifications made to the design after it's finalized.
-
Electrical work, masonry, decoration, gas connections, plumbing, painting, or cleaning.
- Cutting of glass and mirror panels.
- If there is a small space above the doors, less than 5 cm, it can be filled using spacer pieces which are not part of our product range. We cannot assemble these spacer pieces. We also won’t install the SKYTTA solution if spacer pieces are placed on a ceiling deemed unsuitable for installation.
3. Modular Wardrobe Assembly
This service involves the modular assembly of wardrobes you have purchased at one of our contact points, including items installed with posts and suspension rails anchored to the wall or ceiling, following the instructions included in the packaging.
This service includes:
- Assembly of structures, doors, fittings, handles, lighting, accessories, and complements from PAX, PLATSA, and SKYTTA ranges.
- Fastening materials, anchoring, and sealing.
How are linear meters calculated?
They are calculated by summing the widths of all the structures that make up the modular wardrobe.
4. Accessory Installation
This service consists of the installation and assembly of various accessories, lighting (electrical connection via terminal block), or other decorative items you have purchased at one of our contact points and which are to be installed on a wall or ceiling, according to the instructions included in the packaging.
Examples: mirrors, lamps, curtain rails, LYSEKIL panels (including horizontal and vertical cuts).
This service includes:
- Connections, fastening materials, and sealing.
- Anchoring to the wall/ceiling.
- Electrical connection via terminal block, provided surface cables are present where the lamp is installed. Please note that we do not perform electrical work.
- Lamp assembly included.
This service does not incluye:
- Modifications to the accessories.
- Hanging of curtains.
5. Integrated Lighting Installation
This service consists of the installation and assembly of integrated furniture lighting (electrical connection via terminal block) that you have purchased at one of our contact points, following the instructions included in the packaging.
This service includes:
- Installation and assembly of integrated furniture lighting.
This service does not include:
- Dismantling/removal and reassembly of furniture.
Basic installation of bathroom furniture
It consists of the installation of bathroom furniture, which you have purchased in one of our contact points, including the wall fixings and following the instructions included in the packaging.
This service includes:
- Assembly of bathroom cabinets, sinks (maximum 2 per room), installation of countertops including their cutouts, connection of the IKEA siphon to the wall and faucet connection to the water outlets. As well as complements, lighting, and mirrors.
- Anchoring, connections, fastening material, and sealing.
Please note that extra sinks from 2 or more will be charged separately with the corresponding service.
Bathroom deinstallation
It consists of the deinstallation and dismantling of bathroom furniture, as long as you have purchased equivalent products in our IKEA contact points and you have contracted the installation of bathrooms always in the same place where we will perform the installation service.
This service includes:- Uninstallation and dismantling of bathroom cabinets, sinks, disconnection of the siphon to the wall, of faucets to water outlets, provided that it can be done without plumbing, masonry, electrical work.
- De-installation of toilets will be billed per stay.
- Uninstallation of custom-made countertops or similar (marble, stone, porcelain...), those attached to the wall, masonry or masonry bathrooms, water heaters and radiators.
Installation of kitchens
It consists of the installation of the new kitchen items you have purchased in one of our contact points, anchored to the wall or ceiling and following the instructions included in the packaging.
This service includes:- Installation of interior accessories, lighting, ceiling closures/fault covers, module modifications (bottle racks, tray racks, extractor fan...), installation of IKEA appliances.
- Upper and lower modules whose ml will be counted separately.
- Connections, fixing material, and sealing.
- Second visit for installation of all items in reserve (pre-sale charge).
- Cleaning, welding, painting, plumbing, electrical, masonry or decoration work.
- The installation of protective plastic for the interior of the drawers (mat).
- Installation of trim plugs.
- Mini kitchens (ÄSPINGE or SUNNERSTA kitchen) which will be billed as a furniture assembly service together with the key installation service.
- LYSEKIL panels or similar which will be considered as complete installation.
- NON IKEA appliances. Remember that if your appliances have not been purchased at IKEA and you wish to install them, there will be an additional cost.
- Gas installation connections or disconnections.
- Installations on cement-based elevations.
- Application of protective oil on solid wood countertops.
- Modifications made at the client's home on the final design.
- Post custom-made countertop visit for installation of faucet, sink, hob, when you have purchased the custom-made countertop in another store NOT IKEA.
The installation will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed.
Based on this measurement, the design of your kitchen will be made and adapted.
If you are going to make changes or the space is under construction, it will be necessary to hire the measurement and verification service, this means a second visit to verify the area once the changes and works have been completed by you.
1.Installation of high module kitchens:
This service includes:
- Assembly and installation of the high modules, closing to ceiling, hinges, doors, fronts, drawers, moldings, side panels, handles, all interior accessories (shelves, baskets, etc.), and kitchen lighting as long as you have the connection points ready.
- Adaptation of height, width or depth of modules and/or cuts/perforations due to cables, pipes, columns, etc. ...., indicated in the design.
- Installation of pre-cut decorative panels (as part of the upper linear meters of the kitchen) with vertical and horizontal cuts.
- Installation of IKEA appliances, with their connection to the electrical installation (socket, preferably prepared with ceramic strip) and to the water supply (supply and drainage), provided that they are properly enabled.
- Commissioning of the integrated or free-standing IKEA appliance.
- Closing to ceiling.
This service includes:
- Assembly and installation of base units furniture, hinges, doors, fronts, drawers, plinths, side panels, handles, all interior accessories (shelves, baskets, etc.) and kitchen lighting provided that the customer has the connection points ready.
- Adaptation of height, width or depth of modules, or cuts / perforations due to cables, pipes, columns, etc. indicated in the design.
- Installation of decorative panels - pre-cut (as part of the lower linear meters of the kitchen) with vertical and horizontal cuts.
- Placement of refrigerator/oven grilles under tower baseboards.
- Installation of pre-cut countertops, including cut-outs for hob, sink, faucet, as well as trim and wall panel. All necessary accessories such as FIXA diffuser barrier, FIXA support hardware (including those required for stone countertops).
- The installation of overhanging worktops, (those that end with a leg without continuity of furniture at the end of the worktop and the section of worktops without cabinets at the bottom), as well as the anchoring of supports, legs to the floor, support panel, wall coping (coping).
- Islands must be anchored to the floor to prevent overturning, taking into account that, if it is an island with double modules, the meters must be computed on both sides.
- Installation of IKEA sinks, faucets and siphons, with a maximum separation from the axis of 30 cm.
- Installation of IKEA appliances, with their connection to the electrical installation (socket, preferably prepared with ceramic strip) and to the water supply (supply and drainage), provided that they are properly enabled.
- Includes commissioning of the integrated IKEA appliance or free installation. Connecting cable up to 1.5 meters.
Linear meters of upper modules and linear meters of lower modules will be counted separately.
If there is a room/room adjacent to the kitchen (whether or not separated by a door), it will be considered part of the kitchen and will be included in the same installation service.
Complete kitchen installation
It consists of the installation of a kitchen, following the instructions included in the packaging, you have purchased at one of our contact points.
Kitchen installation KNOXHULT and ENHET
Consists of the installation of a KNOXHULT or ENHET kitchen, following the instructions included in the packaging, which the customer has purchased at one of our contact points.
Installation of modules and/or their components
This consists of the installation of modules and components (legs, hinges, doors, fronts, drawers, plinths, moldings, side panels, handles and all kitchen interior accessories) that you have purchased at one of our contact points and that have not been included in the installation of a complete kitchen. It will be done following the instructions included in the packaging and it will be necessary to add to your contract a visit of a kitchen installer.
In the event that the modules are outside the room intended for the kitchen and/or if there are no water or electricity cuts or connections, the installation of modules and/or their components will be considered.
Installation of IKEA appliances
It consists of the installation of integrated appliances or not, that you have purchased in one of our points of contact, following the instructions included in the packaging.
You can contract this service when it is not linked to a kitchen installation, and it will be necessary to add a visit from a kitchen installer to your contract.
This service includes:
- Connection to the electrical installation (plug socket, preferably prepared with ceramic strip) and to the water connection (supply and drainage), provided that they are properly enabled.
- Connecting cable up to 1.5 meters.
- Commissioning of the IKEA appliance.
- Gas installation connections or disconnections (hobs, ovens).
- In the case of combined gas and electric appliances, only the electrical part will be mounted.
- Handling of NO IKEA doors for paneling. Handling of NON IKEA worktops.
It consists of the pre-installation of NO IKEA appliances without integration.
This service can only be contracted if you already have a service linked to a kitchen installation, for which it will be necessary that you provide us with the instruction manual for assembly, otherwise it will not be possible to do it.
You must take into account that it will be necessary that you have provided the measurements of the appliance at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to perform it.
This service includes:
- Boxing (hole in one piece and assembled with another), as long as the space is enabled for it.
- Electrical or gas connections or disconnections for any NON IKEA appliances.
- Connecting board wiring.
- Handling of NON IKEA doors for paneling.
Consists of the installation of pre-cut countertops, which you have purchased at one of our contact points, following the instructions included in the packaging.
You can contract this service when it is linked to an IKEA kitchen purchase.
This service includes:
- Hob cut-outs, sink, faucet, as well as the wall trim(s). All necessary complements such as FIXA diffuser barrier, FIXA support hardware.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
It consists of the installation of the custom-made countertop.
Remember that this service will ALWAYS be conditioned to a measurement by our authorized service provider. This service will consist of taking measurements of the space where it will be installed.
After the kitchen furniture installation is finished, the marble worker will agree with you a date and time to take the measurements of the definitive countertop, which will serve as a basis for the elaboration of the custom-made countertop. On the day of the measurement, the marble worker will agree with you the details of the tailor-made countertop, including where the joints will be placed.
The sink, faucet and/or hob must be available at the home at the time of the measurement.
Remember that this service will be performed on the same day as the transportation of the countertop.
Once the payment has been made, any change requested by you will generate a cost that will have to be quoted again in the store. It is possible that the final measurements of the countertop may differ from the measurements taken at the time of invoicing, so there may be discrepancies in the invoice.
Each piece of countertop will have a maximum length between 1.90 m and 2.30 m depending on the access to the home where it will be installed, taking into account elevators and stairs. You declare that the information provided is correct and that the place of delivery meets the physical conditions of sufficient accessibility (size of doors, stairs, etc.) to deliver the countertop manually, responding to any expense that may arise as a result of not being able to deliver the countertop once it has been manufactured.
The worktop will be installed within approximately 10 working days after the measurements have been taken, provided that there have been no substantial modifications that would cause a delay in its manufacture.
*Consult specific conditions in your store or delivery point.
- Until installation is completed, you acknowledge that the kitchen will not have a worktop and therefore cannot be functional, exonerating IKEA from any liability arising from this circumstance.
- In any case, you agree not to use the countertop until the day after the final installation in order to ensure its proper functionality.
It consists of the installation of the sink with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact and following the instructions included in the packaging.
You can contract this service when it is not linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon.
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
It consists of the installation of the faucet with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact, and following the instructions included in the packaging.
To contract this service it must not be linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon.
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
It consists of the installation of a NON IKEA sink with its corresponding hole, as long as it is a pre-cut countertop or IKEA made-to-measure countertop that you have purchased in one of our contact points with you, and following the instructions marked on the articles.
To contract this service it must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for its assembly, otherwise it will not be possible to carry it out.
You must take into account that it will be necessary to provide the measurements of the sink at the time of billing, and this must be at home the same day of the kitchen installation, otherwise it will not be possible to do it.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon.
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry or decoration works.
It consists of the installation of NO IKEA faucet with its corresponding hole, as long as it is a pre-cut countertop or custom-made IKEA countertop that you have acquired in one of our points of contact with you, and following the instructions marked on the articles.
To contract this service it must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for its assembly, otherwise it will not be possible to perform it.
You must take into account that it will be necessary that you have provided the measures of the faucet at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to perform it.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon.
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry or decoration works.
It consists of the installation of a panel between the high kitchen units and the ceiling that you have purchased in one of our points of contact, and following the instructions marked on the articles.
The closures to the ceiling / covers lack should not exceed 20 cm or be less than 5 cm.
To contract this service must not be linked to a kitchen installation and a minimum of 2 linear meters will be invoiced.
We are sorry, but in case of irregular ceilings we will not be able to perform the service.
Modification of the installation schedule
Remember that if you cancel or postpone the complete kitchen installation service without prior notice with less than 4 working days you will have to pay a cancellation or modification fee.
You should know that we can not delay more than 30 days from the date initially agreed, and we can make a maximum of two date changes per service as long as they do not exceed the maximum period, after that period, we will cancel the order, we will refund the amount you have paid the customer for the service, and will not be refunded the service modification / cancellation agenda assembly and installation.
Uninstallation of kitchens
It consists of the uninstallation of a modular kitchen, as long as you have contracted the installation of a kitchen, always in the same place where we will perform the installation service.
We will try to guarantee the condition of the items once they have been disassembled or uninstalled, we will not be responsible for possible incidents arising in the disassembly / uninstallation.
This service does not include:
Disassembly of custom-made countertop or similar (marble, stone, porcelain...), masonry or masonry kitchens, concrete elevation (cake), heaters and gas hob.
Visit of kitchen installer
Consists of the visit of the kitchen installer for services not associated with a kitchen installation.
Småland
This is the free supervised service, where children can play, have fun and do activities while staying at Småland, while their guardians enjoy the facilities and do their shopping.
Remember that to enjoy Småland it is necessary:- The user's age must be between 3 and 10 years old.
- To register and/or sign up at the entrance register.
- In the event that the room capacity is full and you wish to access the area, sign up on the waiting list.
- As a guardian, you must provide an official identification document for registration at the entrance and exit of the child. Remember that the same person who has provided the data for the access of the child must be the one who will pick him/her up.
- Access free of objects, food, drinks and/or medicines.
- Use socks to access the area.
- Use the identification device (bracelet, vest...) that we assign.
- Comply with the stipulated time of stay of the child in the room.
- For safety reasons, as a guardian, you must remain in IKEA while the child stays in Småland.
Curtain alteration sewing thread sewing
This consists of altering the length (raising the hem) of curtains purchased at our IKEA stores, using sewing thread.
Items associated with the sewing service must be in their original packaging, in good condition, and unaltered. Please note that we will not provide this service for items that were not purchased at IKEA stores.
If you wish to use this service, you must provide the correct measurements and any necessary comments for the service to be carried out. IKEA will not be responsible for any incidents that may arise due to an error in the information provided.
To contract this service, you must go to the service contract counter with the item, the desired measurements, and the purchase invoice for the items.
The service will be available for collection in approximately 7 business days.
Once the sewing service is complete, we will contact you to come to IKEA to collect it. You must check that the curtain is in perfect condition. Upon receipt, you can note any relevant issues in writing.
Curtain alteration sewing with adhesive tape
This service consists of altering the length (raising the hem) of curtains purchased at our IKEA stores using adhesive tape.
The service does not include:
- The adhesive tape.
Items associated with the sewing service must be in their original packaging, in good condition, and unaltered. Please note that we will not provide this service for items that were not purchased at IKEA stores.
If you want this service, you must provide the correct measurements and any necessary comments for the service to be carried out. IKEA will not be responsible for any incidents that may arise due to an error in the information provided.
To contract this service, you must go to the service contract counter with the item, the desired measurements, and the purchase invoice for the items.
The service will be available for collection in approximately 7 business days.
Once the sewing service is complete, we will contact you to come to IKEA to collect it. You must check that the curtain is in perfect condition. Upon receipt, you can note any relevant issues in writing.
Curtain sewing service
This service consists of sewing curtains purchased at our IKEA stores together using sewing thread.
Items associated with the sewing service must be in their original packaging, in good condition, and unaltered. Please note that we will not provide this service for items that were not purchased at IKEA stores.
If you wish to use this service, you must provide the correct measurements and any necessary comments for the service to be carried out. IKEA will not be responsible for any incidents that may arise due to an error in the information provided.
To contract this service, you must go to the service contract counter with the item, the desired measurements, and the purchase invoice for the items.
The service will be available for collection in approximately 7 business days.
Once the sewing service is complete, we will contact you to come to IKEA to collect it. You must check that the curtain is in perfect condition. Upon receipt, you can note any relevant issues in writing.